FAQs
- What education and/or training do you have that relates to your work?
We stay focused on the top knowledge of our industry and continue to learn.
- What types of customers have you worked with?
We are Minnesota's ONLY Residential carpet cleaning specialists. We don't scrub the yuck out of hospitals and crime scenes, floods and sewage, shops and stores and then come to your home where your family dwells. We only clean homes. All other company's do whatever they can get their hands on. Notice the guy with the biggest ad in the phone book also cleans up floods, mildew, mold, sewage, meth labs, crime scenes etc...oh and he cleans carpets. Who do you want in your home? We can recommend a great company for commercial and remediation work, but our focus is only on You and Your family.
- What advice would you give a customer looking to hire a provider in your area of work?
Make sure the company you hire to maintain your home for you is well qualified, ethical, and a word to the wise, be wary of those who give a cheap price. Unfortunately our industry is ripe with carpet cleaning companies who are downright unethical and out to rip people off. You can get a price from any other company over the phone if you tell them how many rooms you have, however giving a price sight unseen does not let the company know what they are up against, how big or small the rooms in your home are, what the challenges are with stains and furniture moving etc. The price is sure to go up, even after you sign a contract with them that they will clean your carpets for x price, they always find ways to jack the price higher and higher. Most companies hire professional sales people and train them to clean carpets, they pay their techs a percentage of the job, not by the hour. So the cleaning tech is motivated to make the price as high as he can get it, and to quickly get through your home and on to the next job...so he can make more money. If you would like a price from our company, we offer a free in-home estimate and carpet audit. ($59.00 value). We will thoroughly measure all areas of carpeting to be cleaned, perform an evaluation of the carpet including fiber type, construction, installation concerns, special requirements and we will discuss any of your personal concerns and questions that you have. We will provide you with a rock solid cleaning estimate that doesn't change after the work is performed. You also get our 200% no risk guarantee. You have nothing to loose...except the dirt :D Please read on for further explanation: If a company is selling you on a per room price, RUN... I'm not sure why they are unaware that rooms come in all shapes and sizes and as such you cannot ethically price this way. Is it fair for you to pay the same price to clean your bedroom closet as you pay to clean your living room? Or what about paying the same price to clean your house as your neighbors paid, but your house is much smaller. Just as carpet was not sold by the room...the only ethical way to price is for the actual amount that you have. Whoever you choose to hire, we wish you success in finding the right company to serve you and your needs.