FAQs
- What types of customers have you worked with?
Our most common jobs are situations where an employee feels that another employees has treated them adversely because of their race, disability, age or gender. We have over 25 years of successfully addressing these issues through our various approaches such as investigation and conciliation, mediation, conflict management and diversity training and special programs such as diversity circles. On other occasions we are asked to help facilitate work groups and teams that have run into rough spots in intra-group communications. We facilitate meetings of the employees to elicit the concerns and help them structure systems to get the team back on track meeting the organizations stated goals and objectives. We are often times asked to come into the organization and do an assessment of the organizations diversity management plan. We offer a unique approach to help organizations successfully re-engineer their diversity initiatives.
- What advice would you give a customer looking to hire a provider in your area of work?
Look for a provider who will not just rush inand do a job and leave but look for one who will take the time to talk with a sampling of key employees to get a sense of the culture of the work environment in which they will be delivering services. That serves a couple of objectives. First the provider will be best able to customize their solutions for your particular organization thereby increasing the likelihood of success and solutions that are "sticky". Second the employees will become more comfortable with and trust the provider resulting in more cooperation with the mutual objectives you are trying to accomplish. Ultimately, the organization wants to institutionalize the skills the provider brings. this will increase buy in and implementation of the objectives. It will also be cost effective in that the organization can decrease the cost associated with hiring the provider. In other words the customer should ask the provider how they are going to provide an exit strategy after a reasonable period of time.