Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Lockssmiths in Minnesota do not need a licensens to do business. There is a nationwide sydicate that is set up to take your money. They charge 2 - 3 times over normal rates and are poorly trained. Screen locksmiths at BBB at a minimum. Always ask for a firm estimate. The scammers always bet on you not asking the price so they can take you to the cleaners.
Q. Why does your work stand out from others who do what you do?
A. Our Staff is background checked and drug tested. All of our Techs are hired for their customer service skills and then we train them. Our guys will show up in full uniform and a maked vehicle and we back our work 100%
Q. What do you like most about your job?
A. Our ability to help people who are in a bad situation and to make it right for them
Q. What questions do customers most commonly ask you? What's your answer?
A. What is the best lock for my home? The best lock for your home is a grade 2 or better deadbolt. A better option would be to have a grade 2 semi restricted keyway and also reinforce the strike plate with a heavy duty strike plate installed with 3 inch or longer screws. Knob locks offer very little security for your exterior doors.
Q. What do you wish customers knew about you or your profession?
A. Not all locksmiths are created equal and a lot of comapnies are set to do one thing, to take as much of your money as they can. Always check to make sure they are rated by the BBB. Don't trust the reviews on Google because a lot of them are fake to give you a false sense of security. Always ask for a firm quote before you hire a locksmith.
Q. Tell us about a recent job you did that you are particularly proud of.
A. We had a disabled child locked into a car at a school for disabled children and he was also straped in a seat and could not move. The fire department was there for 30 minutes trying to open the car without breaking the window. One of the people who walked up while the fire department was working on the car said "why don't you call Pop-A-Lock". The fire department asked the office assistant to give us a call. We were there in 15 minutes and had the door open in less than 30 seconds.
The best part is our car door unlocking service is free when a child or pet is locked in a car. Themother was very greatful and everyone standing around wanted to get our information because of our quick response and how profeesinal our Tech Joe was.
