Q. What advice do you have for a customer looking to hire a provider like you?
A. 1. Look for a mover who will give a flat quote rather than one who charges an hourly rate. If it takes longer than expected the mover will eat the cost rather than you.
2. Let the mover know what you are moving as accurately as you can. This way the mover can provide an accurate quote about how much it will cost. The first point of advice only counts if you've given accurate information. If you end up having more boxes or items to move than you thought, try to let the mover know before he shows up. He will still have to increase the quote, but it will probably be a smaller and more accurate increase than if he has to make a new quote on the spot.
3. If you get more than one quote, let the mover you don't use know you aren't going to use him and why. He might be able to adjust his rate, or satisfy your concerns. Also, if you don't tell him you aren't using him, he might show up thinking you were going to use him. Moving companies have been known to all leave if more than one company shows up (unless you had planned to pay for both.)
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. 1. Movers all move a different speeds. Don't expect the fastest to be the best. The best movers will take the time needed to make sure your items are moved safely. (That's another reason to use a mover who uses a flat quote rather than an hourly rate.)
2. If possible, pack the boxes yourself. Label them as to what is in them, and in which room they are to go in at the new place. This will help speed up the move, and will save you money since you won't be charged for the packing.
3. Pack the boxes tightly so items can't shift around. Loose packing causes more breakage than anything.
Q. What questions should a consumer ask to hire the right service professional?
A. 1. Do you set a flat rate, or do you have an hourly rate?
2. If I think I'm going to have a certain number of boxes/items to move, and am a little short on my estimate, when will you start charging more? (For example, if you estimate 75 boxes, will the mover charge more if you have 76 boxes, or will he understand it was an estimate, and not start charging until 85 or higher?)
Q. What important information should buyers have thought through before seeking you out?
A. 1. How much stuff do I have to move?
2. Is there anything that will make the move more difficult for the movers? (ie. - stairs, narrow streets, exceptionally heavy items, etc.)