Helicx
Helicx

Helicx

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Introduction: Customer experience management is a new way of thinking for many companies. Smart companies and marketers recognize customer experience is more than clever advertising and great customer service. Customer experience management requires a shift in key business areas that define those Moment’s of Truth for your customers. Our tools, assessments and workshops deliver an action plan. We balance science of psychology with creativity to analyze your team’s customer acquisition efforts (sales & marketing) and your customer fulfillment (employee productivity & engagement) in order to optimize these processes through the lens of customer experience. Our unique set of tools help you identify the Moments of Truth along the purchase journey that matter to your customers. Then we help your team implement the tactics needed to deliver flawlessly and consistently. If you’re not sure whether Helicx is right for your organization, take our 9 question survey at www.helicx.com. Helping change the way business is done.
Overview

6 employees

13 years in business

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FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    It's not complicated. If we can't deliver a 10x return on your investment through new leads, more closes and loyal customers, we won't even take your project on. Call us about a free assessment.

  • What types of customers have you worked with?

    Customer Experience Tracking, Creating Benchmarks for hiring the right people, building a deep bench of great talent waiting to work for you and training the leaders in your organization to make your life easier.

  • What questions should customers think through before talking to professionals about their project?

    Most customers aren't seeking exceptional customer service at the level of the Ritz Carlton or Nordstrom's. They simply want a hassle-free, CONSISTENT experience every time.