Q. What advice do you have for a customer looking to hire a provider like you?
A. Check around get pricing. Find out what is included and what isn't. Ask if there is a travel charge outside of a certain area. If you think my pricing is too high please tell me why you think so.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. That most service techs will give you the information to fix your spa if you just ask. We do want to make money but most Techs also want the customer to be happy and when it is a really simple fix we would rather tell the customer how to fix it than have them feel cheated on a service call that took five minutes.
Q. Why does your work stand out from others who do what you do?
A. We are a full service Spa and hot tub Service company. We train you to operate your spa, how to do your chemical maintenance. We will do your spa chemicals for you, and watch your spa when you are out of town. We can also do most minor and major repairs of your spa, hot tub, sauna, deck, gazebo or any backyard leisure items. We will erect that swing set or that porch swing. Give us a call to see what we can do for you.
Q. What do you like most about your job?
A. Helping People enjoy their backyard world.
Q. What questions do customers most commonly ask you? What's your answer?
A. How do I do my spa chemicals?
Q. What do you wish customers knew about you or your profession?
A. That sometimes what a customer is describing is not what they think. We to often get symptoms described to us that aren't the actual symptoms. What we get is something that a friend or family member told them was wrong. Often a spa will stop heating and of course a well meaning freind will tell them the heater is bad, it is more often the case that the filter is dirty or the flow switch is bad. So when we ask a lot of questions before coming out remember it is us trying to do the best job we can for you.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. I read all of the trade publications and I am constantly looking into new products and services to see what is best for my customer base. I strive to fit training seminars or classes into my schedule that I think can really benefit my customers.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. Just because a spa or sauna is a luxury item doesn't mean people are always happy when you fix it. Actually people are usually more often upset over pricing because it is a luxury non essential item. If you set specifics in your pricing make sure they are understood. If you include the first hour in your service call price make sure whether you are including an hour or up to an hour. If you say an hour is included expect to stay at most jobs for an hour whether the job took 10 minutes or an hour.