Q. Describe the most common types of jobs you do for your clients.
A. Virus removal, cleanup of computers, and setting up new offices
Q. What advice do you have for a customer looking to hire a provider like you?
A. Check references…contact us for more questions. Never just hire the first person you come across. And remember, price doesn't always mean the same as cost. A cheaply priced service can cost you a lot in the end…or a high priced piece of equipment can turn out to be a cheap and non-reputable tool.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Just because there is a problem with your computer…there is a solution and that 90% of the time…it can be fixed and not have to be replaced. Most companies tend to want to replace rather than repair…because it's easier. I try to limit how much the problem affects your personal life.
Q. What important information should buyers have thought through before seeking you out?
A. We can discuss details on the phone. If you think you are in need of parts, have the model number and brand of your computer…other than that, let us do the work.
Q. Why does your work stand out from others who do what you do?
A. Specialize in services not many out there are qualified to do. Have built up relationships with manufacturers who have 100% confidence in our service capabilities
Q. What do you like most about your job?
A. Customer interaction and the challenge of solving problems.
Q. What questions do customers most commonly ask you? What's your answer?
A. Do I ever get tired of working on technology? Only if my kids are ready to go have fun.
Q. What do you wish customers knew about you or your profession?
A. I focus more on getting your problem solved than making money. Yes…I am selling you a service and want to be paid, however, if I share no interest in the problem…you share no interest in hiring or paying me.
Q. How did you decide to get in your line of work?
A. God blessed me with this talent and I ran with it.
Q. Tell us about a recent job you did that you are particularly proud of.
A. Baton Rouge periodontist office--installed all new computers to replace old machines. Installed computers in the operatories, upgraded to latest version of software and digital xray. New server and in-office communication software. Dr was very please, wrote a testimonial, and has not had one wrong issue since install.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. Frequently attend conventions, classes, and tradeshows.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. There are quite a few technological advances in digital xray equipment that I am excited about. Some have been manufactured and are available while others are in production/approval stage. Ask us for more details.
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. Most recent project was installing a complete computer system of 1 server and 10 workstations, all new software, digital xray equipment and imaging software, in-office communication software, hidden wiring in walls or cabinets to not be visible by the eye, and installing it took 2 days and costs in the $20K range.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. Take your time and learn all you can. Your detailed knowledge will prove customer gains. Your customer is the key to your successes.
Q. Write your own question and answer it.
A. Where do I hope to go in life?
Continually happy family life and a comfortable living…not a rich lifestyle…just comfortable.