FAQs
- What is your typical process for working with a new customer?
(1.) We take the time to listen to our customers and their main concerns, because we believe EXCELLENT customer service makes a business grow faster. (2.) We check out the scope of work needed to be completed upon the customer's discrection, so that nothing is left undone. (3.) When the scope of work is finalized, then we correspond with our technicians and or teams as to performing each cleaning task, as well as safety issues, so that we're all on the same page. (4.) We combine up-front preparation with strong management and direction to ensure a smooth, successful start-up. (5.) We offer strong a systematic approach quality control plan,so that we do not loose track of many necessary cleaning details. (6.) Upon completion of the cleaning assignment, we do a walk -thru with our customers to make sure they are satisfied with the work performed before we leave the property. (7.) We provide a cleaning checklist for the customers to sign off on stating that the work was done as requested to their SATISFACTION! (8.) We provide some cleaning tips before leaving the property so that they could maintain until they need us again. (9.) We provide them a few business cards and flyers to give to family, friends, and or colleagues, because we believe in word of mouth business as well. (10.) Then a few days later our survey department gives them a follow-up call to see how well they were satisfied with the job we had performed.
- What types of customers have you worked with?
We have worked with a conglomerate of customers from Residential, High End Retail Stores, Small Store Fronts, Restaurants, Churches, Offices, Construction, Government Establishments even down to the Hospitality Industry.
- What advice would you give a customer looking to hire a provider in your area of work?
Our company stands out because we make our members/customers sharing partners in our business. Our referral program pays our members $25.00 for every customer they refer to us. They earn money without even shopping or even while they sleep!