FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Due to the need to purchase and install new hardware or software in order to get a machine or device up-and-running, it is hard to provide a price across the board. However, before we start any work, we either provide you with a free quote or a referral to another vendor, if we can't complete the work ourselves.
- What is your typical process for working with a new customer?
Our company has a proven method for diagnosing your issue and providing you with a free quote for the work that needs to be performed. We come to you and either perform the work on-site, or if we need to bring it back to our lab, we provide you with an update of the work completed within 24 hours.
- What education and/or training do you have that relates to your work?
All professionals on-staff have at least a BS in Computer Science or a related field. Most technicians that work for us have at least 5 years experience.