Q. Describe the most common types of jobs you do for your clients.
A. Weekly (Every Week)
Bi-Weekly (Every 2 Weeks)
One Time Deep Cleanings
Q. What advice do you have for a customer looking to hire a provider like you?
A. Make sure that any service provider that you are looking to hire for an extended period of time, not only fits your budget, but is a right fit for your family. Only hire a company that you can trust and is licensed and insured for your protection. Before hiring any service provider, make sure that you fully understand all terms and conditions of your agreement. Don't be afraid to ask questions!
Q. What questions should a consumer ask to hire the right service professional?
A. 1. Check to make sure the company is insured. – This is a very important part of your relationship. Did you know that if someone was injured in your home that doesn’t have insurance, you can be sued for medical expenses ? Dirt Doctors carries a 2,000,000 dollar policy for your protection.
2. Make sure that the company is licensed by the state. - If you are working with a professional company, they should have no problem showing you their up to date business license.
3. Can this company provide you with references ? – References from previous clients is always a good sign. Ask for about 3 or 4 references from current clients.
4. Do a Google search to find reviews on the company. – In this day in time, if you are a service provider, you most likely will have reviews somewhere online. Be mindful that all reviews will not be good and that is not a bad thing. Thoroughly read through as many reviews as possible and that should give you a pretty good idea about the company you are about to bring into your home.
After you have done your research and found a few companies (2 or 3 is typical) that you like, call and ask them to come and give you an in home estimate. This way, they can get a feel for the job as a whole and you can get a feel for the company that will be in your home.
Q. Why does your work stand out from others who do what you do?
A. We Are:
D - Dependable
I - Insured & licensed
R - Responsive to our clients needs
T - Trustworty
D - Detailed
O - Organized
C - Consistent
T - Thorough
O - Owned and Operated Locally
R - Reliable
S - Sure to Please
Q. What do you like most about your job?
A. Here at Dirt Doctors Cleaning Service we absolutely love our clients. We believe that our clients and our employees are the backbone of our business. We strive to try and make sure every clients leave satisfied with our services.
Q. What questions do customers most commonly ask you? What's your answer?
A. 1. What areas does your company service?
Dirt Doctors Cleaning Service services homes in the Durham (ALL Zipcodes) , Wake (27540, 27539, 27502, 27523, 27519, 27518, 27511, 27513, 27560, 27607, 27605, 27608, 27612, and Orange County (27510, 27514, 27515, 27516, 27517, 27599, 27278) areas.
2. What time can I expect you to clean my home?
Dirt Doctors Cleaning Service services client homes Monday - Saturday between the hours of 9:00 am and 4:30 pm. Saturday (Deep Cleanings) will be charged at a higher rate as it will be over time for our employees. If calling to schedule a cleaning where you are redeeming a gift certificate or coupon, please be advised that you may have to schedule your cleaning several weeks in advance.
Due to our flexible and ever changing schedule, it is difficult to commit to exact arrival times. With that being said, we cannot guarantee the exact time that we will arrive to clean your home. All clients are asked to choose whether they would prefer an AM (Before 12) or PM (After 12) appointment. Even if you normally have an afternoon cleaning, there may be times that we need to clean your home in the AM instead. If you need a more approximate arrival time, please call (919) 323-6882 after 9:00 am on the day of your appointment.
3. Does your company provide the supplies to clean my home?
Yes, our company provides all supplies for the cleaning of your home. However, for sanitary reasons, we do ask the clients to provide their own broom and toilet bowl brushes.
Often times unscrupulous cleaning companies will have you provide the equipment and supplies so that they can claim that you are the employer, and if a worker is harmed while working in your home, a claim can be made against your homeowner insurance.
With our company, their are no worries! We provide all other supplies and save you the headache...
4. Are your supplies safe for pets and children?
Yes, Dirt Doctors Cleaning Service only utilizes products which are Green Sealed or Environmentally Safe. Our employees are properly trained to use our cleaning supplies only. However if a client requests that we use a different product, Dirt Doctors Cleaning Service will not be held responsible for any damage that is done by/with those products. We do not use bleach in client homes. If the client requests that we use this product, Dirt Doctors Cleaning Service again is not liable for any damage.
5. Do I have to get an in home estimate?
We beleive that an in home estimate is a very important part of your cleaning process and that is why we require that all new clients have one.
During your in home estimate, we will tour your home and get detailed information about all of your needs. This way we may assess the different surfaces to be cleaned, take notes, and give you a more exact estimate (based on our hourly rate) on the time that it will take to deep clean your home. We can also get a feel for the job as a whole and you can get a feel for the company that will be in your home. These estimates typically take approximately 30 to 45 minutes to complete.
Items which may affect your rate include excessive clutter, dirt, grime, soap scum, and additional items requested (Inside appliance cleaning, cleaning of pet areas, etc).
6. How do I pay for house cleaning services?
Payment is due in full at the time of service. We accept Cash, Check, and Credit Cards for your convenience. A valid credit card/debit card must be on file in order to schedule services. Take advantage of our pre-paid billing and save...............
7. How many people will come to clean my home?
Dirt Doctors Cleaning Service works in teams of 1, 2 and 3.
8. What if something is damaged during the cleaning of my home?
For your protection, Dirt Doctors Cleaning Service does carry general liability insurance in the case of an accident. Please keep in mind that accidents do happen. In the case of an accident, the cleaners are instructed to leave the client a note and the client will be contacted by our office on the next business day. A report will be written and the item will be replaced, the client will be compensated, or a claim will be filed.
9. Does someone have to be home on the day of my cleaning?
Absolutely not. Dirt Doctors Cleaning Service does not require anyone to be home on the day of the cleaning. Actually most of our customers are not home when their homes are being cleaned. However, your team will need to be able to access your home when they arrive or a lockout fee (1/2 of cleaning fee) will be incurred. Please view our Policies page for our home entry options.
10. Will I receive the same cleaners on every cleaning?
WE TRY OUR BEST TO NOT ROTATE CLEANERS and you will always have at least one familar face in your home.
11. Is there anything that I should do before the cleaners arrive?
It is advantageous to have your home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. If we have to spend time picking items up and putting them in there place prior to cleaning, you will be billed for the extra time needed to do so.
12. Are you a pet friendly company?
Absolutely! At Dirt Doctors Cleaning Service we love our client's pets. If you have pets that are afraid of vacuums or are excitable, we may suggest that they be placed in areas where we are not working.
13. Do you guarantee your work?
Yes, and as a matter of fact, we offer a 200 % guarantee! Please call our office for further details.
Q. How did you decide to get in your line of work?
A. My work experience has always brought me in contact with the public. I love working with people. During my career in the retail industry, I put my heart into helping customers and my team. No matter what their needs or concerns were, I would always take the time out to help them find a solution. Unfortunately, my ability to assist them was limited as I could only reach those who came into our store. I wanted more. I wanted to be able to develop relationships with customers and provide them with a more personal experience.........
Taking my passion of customer service, I started Dirt Doctors Cleaning Service in July of 2005. (From the owner)
Q. If you have a complicated pricing system for your service, please give all the details here.
A. Deep or One Time Cleanings are based on an hourly rate. Maintenance Cleanings (regular services), are priced on a flat rate and are determined based on the clients needs.