Watercraft Repair & Sales

Cool Toys

Wilmington, NC

Gold member

About Cool Toys

hired 2 times on Thumbtack

Cool Toys is not only an in-house facility but is a fully functional mobile service facility also. Our one and only goal is to get our customers back on the water, having fun, as quickly as possible.

We travel from the beaches of Myrtle Beach, SC to the lakes of Raleigh, NC up to the waters of Lake Gaston, Virginia and all cities in between.

While many repairs can be completed at your location, occasionally the more complex repairs may require transport back to the home base. Where is it not possible to carry a full store of inventory in a mobile unit, we do carry all necessary products to effect minor repairs as projected.

No mobile facility can carry all of their inventory and still provide repair services unless they are working from a large tractor trailer.

Cool Toys has a service hotline available 7 days a week. If we do not initially answer, a return call will be made within a 2-hour time frame of receiving a message, between the hours of 8 a.m. - 11 p.m. Text message and e-mail options are also available for customer convenience.

Location

2725 Old Wrightsboro Road Unit 9A
Wilmington, NC 28405

  • DOJ Smart Search verified
  • Thumbtack reviewed

Reviews

Back to Top
  • 5/5 stars August 11, 2014

    A few months ago I brought my twin engine LS2000 Yamaha to Laszio because the port engine had no spark. I can test simple things like this but could not determine if it was the computer or stator. Both of which I was not wanting to pull.

    Lasizo found the stator to be destroyed because the previous engine rebuilder had left a loose shear pin in the stator housing. Within a few days Lasizo and repaired the problem with new and used parts.

    I have had the boat out 6 times since the service and it ran perfectly, even though I hit a sand bar and spit out a few shells.

    Thanks again Laszio, and sorry this is late.

  • 5/5 stars April 15, 2014

    I have traveled many times from Raleigh to have Dr. Laszlo maintain and repair my watercrafts. All this unnecessary bashing shows me how the competition really works. I know Laszlo does a quality job and always puts the extra effort for a problem free watercraft. He also gives you quality advice on where to and NOT to short cut. He has a passion for what he does and I will continue to give him my business for sure.
    All you bashers out there, go ahead. In the end you're hurting yourself.

  • 1/5 stars November 18, 2013

    DO NOT DO BUSINESS WITH THIS PERSON!!!! He is a scam at its best. He talks a good talk but boy does he run with your money and run with lies and excuses. I don't know how any person could do what he does to people over and over again and can sleep at night. He kept our ski for over 9 months and supposedly did repairs but it came back needing more. We bought the warranty and its isn't worth the thought. Its at his word to honor it and trust me he won't. We have had all kinds of toys that require regular maintenance and never had problem with them but when it came time to honor the warranty well obviously it was our fault. Watercraft Concepts is now our go to repair guy for the things Cool Toys said was fixed but never touched. Just found out today from Watercraft Concepts when they came to our home to winterize that once again Cool Toys had struck not doing what he said he was going to repair and not to mention the money he got for repairs. I will admit he is impressive to talk to and knows a lot but talk is cheap. Actions speak louder than words. This is not an attempt to bash just plain facts. The few and far between positive posts, well wonder if they are real people or some of his connections. Good luck and may you develop a conscious.

    Laszlo A. from Cool Toys replied to this review on November 18, 2013:

    Helen N who are you by chance? We have not had any warranty claims in several years and while we have had a couple, each one was addressed and was warrantied. If you have a valid warranty claim please give us the specifics of your claim and we will always do our utmost to ensure any potential claim is addressed properly. Your comment that you "bought the warranty" but we do not sell warranties. Our warranty comes standard on our engine rebuilds and is not an add-on item. Rest assured however, we will research this individual's claim and if any such person actually exists we will rectify any valid warranty claim.

    As for positive reviews, very few of our contacts actually come from Thumbtack and the ones we do receive where customers are happy, not all of them leave feedback at all.

  • 1/5 stars August 23, 2013

    I inquired whether Cool Toys could make repairs on my 2002 Honda PWC. I was told yes, and dropped it off for Laslo to repair. After more than a month, and several excuses as to why it wasn't done, I picked up the ski and was told "I tried, but couldn't fix it" This despite more than a month with him, his draining (and keeping a full tank of new ethanol free fuel) and then leaving the ski covered with grease and not putting it all together. My son and I took our PWC's out today to see if there was any improvement so that we could take it to another mechanic and it immediately overheated and shut down. When we returned home to wash and flush them, I discovered that the water intake had been disconnected and no water was going to the motor, just the bilge. After having been to JetSkiDoc in New Berne and Cool Toys, I am still without a competent mechanic. I have dropped the problem PWC off at another mechanic and will report on the outcome. A far as Cool Toys....forget it. They only compound your problems.

    Laszlo A. from Cool Toys replied to this review on August 23, 2013:

    I do apologize for the delay in attempting to find the problem with this particular ski but from time to time problematic vessels do come in. This one just happened to be just such a case. As for keeping the fuel, yes, the tank was drained in an attempt to resolve the performance issue, testing the fuel indicated it was 10% ethanol and had already begun phase separation and the fuel was available for him to take but he left without doing so. What Glen neglected to mention was that we refilled his tank with premium ethanol free fuel and spent many hours checking the trouble codes, replacing sensors and tracing down the electrical system all to no avail. Again, we apologized to Glen but sometime some skis just have intermittent issues and are difficult to diagnose. When it was picked up we also did not have an opportunity to completely wrap it up as we continuing to attempt to find the root cause of the problem. Had he called to let us know he was coming we would have been able to reconnect everything for him. However, he showed up unannounced and just wanted his Honda...which we returned at absolutely no charge and actually at a loss since we gave him known good fuel. I'd be interested to know what the final cause is myself but I feel it will be a difficult case for anyone. This is indeed not the norm for Cool Toys.

  • 4/5 stars August 11, 2013

    Cool toys did a great job with my jetski in s timely manner i will be a customer here for life

  • 5/5 stars August 10, 2013

    Cool Toys provided fabulous service on my set ski and was very reasonable and knowledgeable. I called him Friday afternoon and he came out to my house on a Saturday morning to fix my problem. I would definitely use Cool Toys again.

  • 1/5 stars August 6, 2013

    This guy is terrible take your boats elsewhere.He will over charge until you cant afford it then keep your boat. This guy has no compassion for anybody he will rape you for your last dollar and IF you get it back it willnt work . take it somewhere else

    Laszlo A. from Cool Toys replied to this review on August 6, 2013:

    Review left by a Greg S? We have no knowledge of a "Greg S". If any of our customers ever have an issue they know the first thing to do is to return it and to see if there is something that requires correction. Cool Toys does not overcharge but we do charge appropriately for repairs. We suspect this review was left by someone that is attempting to compete with Cool Toys and this is the only way they feel they can get a foot in the market. It shows poor character to post bogus reviews against a dedicated business that does indeed go out of the way to help owners of PWC.

  • 4/5 stars July 17, 2013

    Good service, reasonable price. I had no problems after the repair, the jet ski ran great.
    Frank

  • 1/5 stars June 19, 2013

    I needed a shop to work iron my yamaha, found this shop with the 919 number thinking they were local... Come to find out they're in Wilmington running their business with a Durham cell phone. Seems sketchy that a real business doesn't even have a a real phone line....

    Laszlo A. from Cool Toys replied to this review on June 19, 2013:

    Yet another attempt from a local shop that has gone out of business to sway opinion about Cool Toys. The number is my original number from Raleigh, not Durham, that we've had for 13 years. We've got a large customer base that extends out to Greensboro, Myrtle Beach, and north to MD and NJ. Our customers have all sorts of different area codes and we don't discriminate against anyone for the phone number. Many people/businesses utilize cell phones for their primary use now. My line goes directly to me and if I'm out on a service call I always have access to my line for customers. We've considered getting another line especially for our upcoming rental operation and may very well do so in the near future.

  • 1/5 stars May 21, 2013

    False promises and unrealistic repair time frames. Look elsewhere for repairs in the Wilmington area!

    Laszlo A. from Cool Toys replied to this review on May 21, 2013:

    The only thing that delays any of my repairs is unavailability of parts. Typically this is due to being backordered. Cool Toys always has and always will strive to have customers craft back out on the water faster than anyone else in the area. If you were a customer of Cool Toys' instead of posting this under direction of a now defunct former repair shop, you would know this to be a fact.

  • 5/5 stars September 10, 2012

    This shop is incredible. The last time my wave runner sat at Bluewater Powersports for 3 weeks and they didn't even look at it. I picked it back up and took it to Cool Toys. I dropped it off on a Monday (yes, these are the only guys open on Mondays) and I had it back on the following Thursday in time for the weekend. I've never been so satisfied with my service on this boat as I am now. There is no way anyone else in the area is going to be servicing my Yamaha ever again. Thanks Cool Toys. I will spread the word about you up here in Topsail for you.

  • 1/5 stars August 21, 2012

    This guy is a scammer. Paid for parts that I never received, he promised a refund and that never came either.

    Laszlo A. from Cool Toys replied to this review on August 31, 2012:

    Come on into the shop and tell me who you are, what the situation was and we will work to resolve any sort of discrepancy there may possibly be. If you had ordered/paid for parts and for some reason those did not arrive, just let our office manager know about it and we will rectify the situation immediately.

  • 5/5 stars July 11, 2011

    Im leaving this in regards to a job well done on my newley purchased yamaha 1200 Suv. I was hesitant at first
    being a Seadoo Jet Boat owner, but when I found this site and talked to the owner I was impressed and felt
    comfortable about his buisness and his workmanship. Laszlo Almasi from Cool Toys was impressive on his knowledge
    and his ablity to insure me the product was a good choice for me and my wife. His response to my questions and
    getting me use to the Ski was impeckable. Things I like about the owner was his knowledge,his comittment and most of all his trust since I didnt know anything about Jet Skis, being a Jet Boat Owner. He even delivered it to us with no charge and had the ski detailed. I would give this buisness a 10. Thanks again Laszlo and the wife says thanks as well. Its nice having your own Pwc Mechanic and I dont have to take it anywhere he can do it all onsite.

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. Carburetor rebuilds and engine rebuilds.

Q. What advice do you have for a customer looking to hire a provider like you?

A. Talk to other PWC owners and check references before you decide.

We encourage owners to learn as much as possible about their service needs. By taking the time to inform customers about their PWC and/or service problem, they will better understand why it may have failed to begin with and how they may possibly prevent the situation in the future.

Also, ask about their warranty. If they do not offer a personal warranty, they are not confident enough in their abilities and you may want to reconsider using them for your repair and service needs.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. What oil and lubricants should I not use? Cheap oils down at the local big box store.
What brand of PWC is most problematic? Sea Doo
What can I do to help extend the life of my PWC? PMS and cleaning.

Q. What questions should a consumer ask to hire the right service professional?

A. Do you offer a warranty?
If yes, how long is your warranty?
Do you personally warranty an engine rebuild done in house? If not, why not?
How soon can you effect my repair?
What can I do to prevent this from happening again?
Are you available after hours in an emergency?
What are my options for replacement parts?
Are there any companies parts I should avoid using?

Q. What important information should buyers have thought through before seeking you out?

A. Who is going to be the best person to effect the repairs on my PWC?
Is this person solid and dependable enough to be here in the future should I have other problems with my PWC?

Q. Why does your work stand out from others who do what you do?

A. Our work stands out because we stand behind our work. We offer personally guaranteed engines with warrantees that no one else can offer.

We are typically able to effect repairs to our customers faster than our competitors because we have access to inventory and suppliers with large amounts of inventory.

We come to you if it is more convenient and fits in with your schedule. We also make calls on PWC on floating docks and lifts. If repairs can't be made on site, we can handle transportation in order to make the repair as hassle free as possible.

Q. What do you like most about your job?

A. We don't consider this a job. Find something you like to do and you will never have to work another day the rest of your life.

This is our passion. We enjoy seeing our customers out on the water enjoying themselves.

Q. What questions do customers most commonly ask you? What's your answer?

A. What is the best oil to use? Maxima Super M for injection based lubrication systems. Maixima 927 for premixed lubrication systems.

Q. Do you have a favorite story from your work?

A. I have several. This is the most recent: I'd like to start out by saying Laszlo is one of the best and most knowledgeable Jet ski mechanics I have ever come into contact with. I'm very appreciative to have found a great watercraft mechanic and all around great person.

Another Jet Ski mechanic from Durham came and gave me a diagnosis of the issue I was having without giving me a price over the phone. He came, looked at the Jet Ski for 20 min. tops and charged me $120 dollars just to tell me my ski was shot and it would cost $3000 to fix it. Then tried to offer me $300 for my ski.

I called the owner of Cool Toys, Laszlo, and explained to him my issue and he knew exactly what my issue was over the phone. He also couldn't believe the other mechanic charged me $120 for a diagnosis. I brought my ski to Laszlo immediately. He charged me less than half the cost of the other mechanic and in addition was kind enough to take that $120 fee, from the other mechanic, off the price of the repair.

Laszlo explains and shows you everything that could possibly be wrong with your ski in front of you and walks you through every possible issue with a solution as well. If you want someone who you can trust to work on your water toys call Laszlo, he is by far the most reasonable on his prices and will not do you wrong. Thank you for everything Laszlo!!

Q. What do you wish customers knew about you or your profession?

A. My knowledge and eagerness to take care of the customer. My profession is not as easy as a lot of people think it is.

Q. How did you decide to get in your line of work?

A. Started working on my own race boat and realized I really enjoyed it. Started working on other people's PWC and realized I had a knack for it.

Q. Tell us about a recent job you did that you are particularly proud of.

A. A customer of mine recently contacted a competitor because I was extremely busy and it would take me about one week to get to him. After being overcharged on a diagnosis and an inflated repair cost because the competitor wanted to buy the ski, my customer came back to me to have his repair properly effected. I saved him a lot of money (my repair was $1500 less than the other guy's estimate), he was back on the water within one week and he wrote me a very nice testimonial to put on my website. He will never go back to the other guy ever again.

Q. Do you do any sort of continuing education to stay up on the latest developments in your field?

A. Constantly keeping abreast with emerging technologies and changes in engine, electrical, and pump designs.

Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?

A. Four stroke powerplants in PWC. More safety features incorporated into OEM products.

The future is unknown for the PWC industry. I foresee more power and increased reliability. Unfortunately, I also see increasing purchase costs.

Q. If you have a complicated pricing system for your service, please give all the details here.

A. My pricing systems is simple. $85/hr plus parts. I can provide expedited repair completion at a higher rate.

Q. If you were advising someone who wanted to get into your profession, what would you suggest?

A. Make sure you can provide a better service than the other guys. If you can't, you will be making it difficult for everyone else.