Q. Describe the most common types of jobs you do for your clients.
A. I pull out the range and refrigerator to clean over, under and around them as well as clean the cupboards beside them so that everything is sparkling clean. I pull registers and clean them and vacuum the duct work directly under registers. Glass and plastic on lights are cleaned. Ceilings and corners are swept of cob webs. Furniture is cleaned over, under and around. A thorough job is done throughout the home.
Q. Describe three recent jobs you've completed.
A. I just cleaned a Colonial Farmhouse in Warner, NH.
I have cleaned Condos in Merrimack, NH for a Broker.
Q. What advice do you have for a customer looking to hire a provider like you?
A. This job takes time and is done in a professional manner.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. What does a detailed cleaning give me?
A detailed cleaning gives you a thorough cleaning throughout the home, but does not include carpet cleaning. Carpets are vacuumed and hardwood and other flooring are washed. See my profile for a more thorough explanation of what is included. We leave no cob web behind and leave nothing undone.
Detailing takes time and effort. It's just like detailing a car, but on a much larger scale.
Q. What questions should a consumer ask to hire the right service professional?
A. What services do I offer? What type of cleaners do I use? I offer every day cleaners along with green cleaning if requested.
Q. What important information should buyers have thought through before seeking you out?
A. I am Bonded and Insured and can give proof of Insurance. References are provided upon request. I have a brochure ready to be mailed if they would like it.
Q. Why does your work stand out from others who do what you do?
A. My work is very detail oriented because we get down to the bottom of the dirt. I guarantee satisfaction or request the time to go back to make sure the task is completed to your standard. I can provide references upon request.
I want a WOW from myself when I leave your property. If I don't get that from myself, I know I won't get one from you. I want you to be so happy that you will refer me to someone else. Thank you.
Q. What do you like most about your job?
A. I love a clean home! It feels so much better when you walk in and it is so much healthier for everyone who lives there.
When you have friends or family visit, they are very comfortable knowing that they don't have to worry where they sit or walk in your home. It is a great, secure feeling to them and makes them feel so welcome. I can't imagine anything more welcoming than a clean home to anyone who enters whether expected or not. When your home is clean, you never feel the need to apologize to anyone for a messy home.
All you will have to worry about is enjoying your visit and bonding with all who enter your home!
Q. What questions do customers most commonly ask you? What's your answer?
A. The most common questioned asked is what is my fee and what is included. I explain my fee and tell them that we are professionals and do the best we can to make them happy. Most people asked how much will it be to clean my home. It is very hard to determine that since I don't know what is in there home or how big it is. If there are old windows, it takes longer because they always get stuck. The more items in the home, the longer it takes to get over, under and around everything.
Therefore, it is a very difficult question and can't always be answered other than telling them that we are very efficient and get the job done as quickly and professionally as possible.
Q. Do you have a favorite story from your work?
A. My favorite story is one where an elderly gentleman called me to clean his small home because his girlfriend was coming to visit the following week.
When I arrived and found it wasn't so small. I was only three years old and had 3 bedrooms and 3 baths. The downstairs was nicely finished including the flooring is his very clean workshop. It certainly was not a small house by any means. I even had to clean the garage floor. He lived on a dirt road, but had a paved driveway. I shoveled a 5 gallon pail of dirt out of the garage and the dust was so thick I couldn't breathe. Thankfully, it was a warm Spring day and I could leave the garage door open. He was very happy and anxious for his company to arrive.
Q. What do you wish customers knew about you or your profession?
A. I wish people understood that detailing is not just going in and giving a quick vacuum and dust to the property. When pulling out the range and refrigerator, there is usually quite a mess under there that takes time to clean it properly. Most people never do this or clean over the cupboards where all the grease and grime collect. It is not just a wipe and you are done. It's a wipe, scrub and repeat of it many times over. Water is changed after the top of each cupboard is completed.
It takes time to take light fixtures apart and get them back together. Blinds are done slat by slat and take 20 to 45 minutes each to get them thoroughly cleaned. The list goes on and on.
Q. How did you decide to get in your line of work?
A. I retired 2 years ago and found it unbearable not to see people every single day. I always kept a clean home and knew I would be happy doing the work and making peoples homes feel better knowing that it would also be a healthier environment for them.
I use everyday cleaning products, but I also carry Green Cleaning products when requested. I always ask if anyone is allergic to any products to make sure that I don't use something that would cause them or their pets any discomfort. The last thing I would want to do is create problems for anyone or their pets.
Q. Tell us about a recent job you did that you are particularly proud of.
A. I just cleaned a 200 year old home in a nearby town. It had not been detail cleaned in a very long time. The Lady of the house was in a very difficult time in her life and just couldn't manage to get everything done.
We spent 8 hours in a post and beam kitchen with a large commercial stove and soap stone sink. Cob webs were everywhere. My worker looked at me and said where do we begin? There is so much to be done. We got started and it was sparkling when we were finished enough to move on to a really tough bathroom where the toilet was not working. It was difficult to say the least to clean the toilet without being able to flush it.
Once the bathroom and a little storage room off the bathroom was done, we went on to the dining room with cob webs attacking us in every direction. Unfortunately, we were only allowed so much time and we were not able to complete the dining room as we would have liked.
I spoke to the owner later in the evening and she was so excited about our work. She stated her kitchen and bath had never been so clean and that she would hire me again when she saved up some money. She is very happy to refer me!
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. I attended a Bed Bug class and lead education class so I can be aware of problems if there are any. I always try to keep up with what's going on in my business.
I also search on-line if I feel there is a special way of cleaning things that I am not familiar with. Hopefully, this way, I will never use a product that is not good on certain finishes. This is very important so that no surface is damaged by a product that should not be used on it.
People appreciate this fact about me.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. Certain cleaners are not good for granite counter tops. I try to make sure I never use those products so that nothing is damaged.
New cleaners are available all the time. Accidents happen, but most can be prevented if you check out your products before using them.
I'm sure new vacuums will be manufactured constantly that are more efficient. I am waiting for one that is silent when being used! It will probably be a very long time in the making, but I look forward to that day!
As with any other line of business, there are constant changes.
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. One of the most recent projects I did was to clean a 2000 square foot condo from top to bottom including the finished basement and windows inside and out.
Hours are spent in the kitchen to wash and polish cupboards, countertops and floors as well as cleaning and polishing appliances. Door handles, faucets and hardware should always sparkle when the job is complete.
The Gentlemen who owned the property was very particular about everything and was completely satisfied with this 3 day job! The cost was over $1,600.00.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. It is hard to price jobs of this nature because you never know what you will run into when you open the refrigerator, range or microwave. Sometimes the stench is so bad, you can't breathe. It is hard to estimate how long it will take.
One never knows how long it will take to do windows because the older ones get stuck. We work as quickly as possible, but don't rush so that we don't miss the details that we specialize in.
I pulled a grill off the refrigerator that was so dirty, it took over half an hour to clean it. I had a pile of dirt, dust and grime over a foot long and 3 inches deep. It was so bad, I took a picture of it. I have started to take pictures on my jobs so that customers see why it takes to long to complete a task.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. I would suggest that they be fully aware of how physical the work is and that they need to do a good job so that their reputation is good and they will get constant referrals.
I get referrals all the time from people I don't even know. Clients who have never met me leave their homes unlocked and let me go in to get the job done. They leave a check on the table. Sometimes, all I get is an email from them thanking me.
I always send thank you notes to people when the job is complete or to the people referring me. I get many comments about this. People appreciate when you acknowledge them.
Q. What is your greatest strength?
A. My greatest strength is my high energy level and persistence when a job is long and tedious. I never let my quality deteriorate as the day goes on.
One professional lady was home when I cleaned her house and she said "Don't you ever take a break." She also asked me if I paid my help well so that he will continue his strong work ethic. I explained that most well paid employees will be happy to do a good job for you and that I expect great quality and hard work if they want to work for me. I feel they will work harder if they are well rewarded for their efforts.
Q. What are you currently working on improving?
A. I continually look for better products or tools to do the job more efficiently. Without the proper tools, it is hard to do the best job.
I am constantly buying new tools to make the job easier and quicker making it more cost efficient for my client. They are very appreciative of this and always acknowledge my efforts put forth for their safety and cost savings to them.
Q. Write your own question and answer it.
A. How long will it take to clean my small house?
I don't know. What is it you would like done to make you feel better with the end result? Are you looking for a deep cleaning or just a vacuum and dust because I am not that type of cleaner. I do a thorough job or I don't take the job. That eliminates any complaints if someone is unhappy with the end result.
Q. Write your own question and answer it.
A. Do I have to be home when you come in?
No, you don't. I am Bonded and Insured and am very careful who I hire. If I don't feel someone is a good fit for my company, I simply don't hire them.
I always want people to feel comfortable with me and my help in their home whether they are home or not. This seems to make people feel good about hiring me.
Q. Write your own question and answer it.
A. Do you animals?
I check to see if their are animals in the home. If the owner has a dog, I usually request they remove for the time I am there. Number one, I am uncomfortable around them and don't want to have a problem if they were to get out of the home and get lost or hit by a car.
I always ask if the cats can go in and out. This alleviates any problems with pets. I understand that pets are family too!