FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer a Free income tax analysis. You get an analysis of your tax situation before filing. If you like our work, then we will file for you at an agreed upon price. Serious inquiries only. Thanks.
- What is your typical process for working with a new customer?
Three Easy Steps To File Virtually Step 1: Submit Tax Documents Submit your tax documents (i.e. W-2’s, 1099″s, business info, & ID, simply by taking a picture of each document using your mobile device such as your smart phone or tablet. Step 2: Taxes Prepared by A Tax Professional Our virtual tax pros will review your documents and prepare your tax return. Upon completion, the tax professional will reach out to you via email with any additional questions to finalize your tax return. Step 3: Sign Your Return Upon completion of your tax return, our tax professional will send a message to virtually meet and discuss your tax return. Afterwards a secret link will be sent to you to sign your tax return using your smart phone of tablet. It’s that simple! Get Your Tax Refund* Get your tax refund* in 10 to 21 days. *We would like to inform our valued customers that while we strive to ensure accurate and efficient processing of tax returns, we do not guarantee the issuance of refunds. The approval and amount of any potential refund are subject to the guidelines and regulations set forth by the relevant tax authorities. Our team is dedicated to providing comprehensive assistance throughout the filing process, but it's important to note that individual tax situations may vary, and refunds cannot be guaranteed. If you have any questions or concerns, please feel free to reach out to our customer support for further assistance.
- What education and/or training do you have that relates to your work?
Our Tax Preparers are trained through the Smartwiz Academy. Check out their website.