FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We prefer to provide flat rates where possible. However, certain services are easier to have standard pricing. For example, technical resume writing ranges from $75 - $125
- What is your typical process for working with a new customer?
Discovery - We seek to understand and listen to your challenges. Only then can we begin to think critically about the problems you face. Definition - We then regroup internally and pull you in to define the problem and potential solutions. Design - Once we've defined what we want to solve we work together with you to design the solution. We offer options whenever possible. Development - This is the execution and feedback loop of your project. We work in an Agile process focusing on providing milestone deliverables and collecting feedback to ensure proper direction. Delivery - Simply put we tie things with a bow. We don't leave the package at your door (unless you ask us to :) ). We drive the solutions home and guide you through implementation and training, where necessary.
- What education and/or training do you have that relates to your work?
While we have different levels of formal education (certifications, college degrees, etc...), we've learned best from real world on-the-job training. Retrospections and Introspective thinking has been our best courses. We applaud our success and build on our mistakes.