Computer Technician & Web Designer

Exhead.com

Reno, NV

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About Exhead.com

Services offered:

- Computer repair
- Customer PC/HTPC builds
- Laptop repair and upgrade
- Networking problem shooting
- Peripheral setup
- Virus/malware removal
- New computer and peripheral consulting
- Xbox networking
- Graphics and website design service

Whether you are a business or an individual who needs help, I provide down-to-earth help for all my customers.

Location

Reno, NV 89523

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Reviews

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  • 5/5 stars April 23, 2014

    A real pro! My computer was humming happily since Rod worked on it! I would have wanted to understand more of what he was doing so that I could learn a few things, but that's OK. As long as it worked when I got home! YAY!!

    Rodney A. from Exhead.com replied to this review on April 23, 2014:

    Thanks for the review Dianna. I would have been more than happy to explain the work I was doing but since you and my wife seemed to hit it off so well it was hard to explain anything without interrupting your discussions regarding diet, exercise and whatever the 2 of you talked about in the other room. Needless to say I think you not only got your computer fixed and up to speed but you had a great time socializing with my better half. I know she enjoyed it too. :)

  • 5/5 stars April 23, 2014

    Rod fixed my issues right away, he definitely knows what he's doing.

    Rodney A. from Exhead.com replied to this review on April 23, 2014:

    Thanks for the review and kind words Joan it was my pleasure.

  • 5/5 stars April 22, 2014

    Rod is the best when it comes to computers. He took care of my computer when I could not get it to work. It took all of one day and he had it repaired like new. I haven't had to have any work done since then. I would recommend him to anyone. Always well informed and does a great job.

    Rodney A. from Exhead.com replied to this review on April 23, 2014:

    Why thank you ma'am. I appreciate the kind words and the visit with your friendly cat.

  • 5/5 stars April 22, 2014

    Awesome work

    Rodney A. from Exhead.com replied to this review on April 23, 2014:

    Thanks for the review Brad. I have enjoyed the continued bartering of service we do for your website upkeep and maintenance.

  • 5/5 stars April 22, 2014

    I had some problems with one or two of my computers effused back and called Rodney he said to bring them on over so I did he fix them they worked good ever since he installed better programs for me which I've had no problems with and also if I ever have any questions he doesn't mind answering them. He never had any kind of sales pitch for me trying to offer up new products or new services or things I didn't want which was a relief because I hate that. All in all Rodney is a true professional and I highly recommend him.

    Rodney A. from Exhead.com replied to this review on April 23, 2014:

    Thanks for the review Matt. It was my pleasure to help you out and make sure your repairs were long lasting and you were satisfied with the work I did.

  • 5/5 stars April 21, 2014

    Rodney Arbogast gave us a great deal on a custom built Computer! Plus when I crashed my lap top he fixed it and up dated it in record time at a very reasonable cost. When I have a question he returns my call or e-mail the same day if not with-in minutes. I will continue to use his services.

    Rodney A. from Exhead.com replied to this review on April 21, 2014:

    Thank you Laura. It was a pleasure.

  • 5/5 stars April 20, 2014

    He has the most amazing computer service in the world. He is quick and resolves the problem asap. He is a very wonderful person and very good work ethics.

    Rodney A. from Exhead.com replied to this review on April 21, 2014:

    Thanks Kim. I have been out quite a few times now and fixed a number of computers, in fact I should ask your neighbor for a referral too since I fixed his too@

  • 4/5 stars April 18, 2014

    He did a excellent job with my computer. I will recommended to all the people that need to Fix the computer to go with him.

    Rodney A. from Exhead.com replied to this review on April 21, 2014:

    Thank Sylvia. Glad I could help. Your daughters were adorable and made the time a delight. Hope you got all that popcorn off of the floor from you 3 year old. She's a hoot!

  • 5/5 stars April 14, 2014

    Rodney saved our computer and down time for my business. I own the Victorian Inn.It is important that mt computer is running properly. I am continuing my business relationship with him for any for computer issues or upgrades. I highly recommend him.

    Rodney A. from Exhead.com replied to this review on April 21, 2014:

    You're welcome Marilyn. It was a pleasure to help out with your speed issues, connection issues, printer routing and networking. Tahnks for the review.

  • 5/5 stars April 15, 2013

    Until we changed to an in house system Rod was in charge of maintaining our website.

    Rodney A. from Exhead.com replied to this review on April 21, 2014:

    Thanks for all the work for 4 years on your website. I enjoyed keeping you updated. Too bad it all turned corporate and they decided to have the site done from corporate headquarters. Best of luck to you Vicki.

  • 5/5 stars April 9, 2013

    Rodney Arbogast has been my "web master" for over 5 years and I have recommended Rodney to many friends for their businesses in this time. Rodney puts all of the material in the website but he is also very creative with the specialty items and the art work so that it is appealing and eye catching. There has never been a item too small or too large or too complicated. He often combines jobs into one invoice which is very much appreciated. Rodney is also very timely and often reminds me of deadlines for items to be posted to the web. Rodney is dependable, professional and honest and I highly recommend him and his services..

    Rodney A. from Exhead.com replied to this review on April 21, 2014:

    Thanks for the review Coleen. As you well know it is a pleasure to work have worked with you now for 7 years on your website needs. I am happy to continue to provide service for your business.

  • 5/5 stars April 9, 2013

    Work is always completed in a timely manor. Rod has a lot of knowledge and expertise all aspects of website maintenance and building. He gives great feedback on what needs to be done and what needs to be changed. I'd refer Rod to any and all!

    Rodney A. from Exhead.com replied to this review on April 21, 2014:

    Thanks for the review Justin. It has been a pleasure to work with you on 3 separate websites. I appreciate the kind words.

  • 5/5 stars April 9, 2013

    Rodney has "saved my life" a number of times both at the office and at my home: his willingness to work through gnarly computer problems is terrific! He is calm, hard-working, thorough, polite, efficient, affordable...everything I need in a life-saving computer guy! I recommend him highly!

    Rodney A. from Exhead.com replied to this review on April 21, 2014:

    Always a pleasure Denise to help you solve the computer, networking or peripheral related issues that bring you grief. I do look forward to helping you again. Thank you very much for the review.

  • 5/5 stars April 9, 2013

    Rod did a wonderfuly job. I would highly recommend Rod for any job. He is truly talented.

    Rodney A. from Exhead.com replied to this review on April 21, 2014:

    Thanks for the review Mike.

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. Most clients I service need help with virus or Malware removal, peripheral setup, buying a new computer, optimizing there computer, moving data from old computer to new computer, driver install, new hardware install and a laundry list of other issues that people encounter on a day to day basis when using computers.

Q. Describe three recent jobs you've completed.

A. 1. Printer driver install for very frustrated customer.
2. Reformat of 5 year old computer, installation of new RAM, data back up from old computer and restore to new computer.
3. Continued website maintenance for many customers.

Q. What advice do you have for a customer looking to hire a provider like you?

A. The big guys charge WAY too much to perform simple tasks for customers. I am affordable, reliable and professional and the customer is always happy with my work.

Q. Why does your work stand out from others who do what you do?

A. I go above and beyond in helping the customer to make sure the computer repairs are tight and the customer has no issues with any file extension programs they may need in the future.

Q. What do you like most about your job?

A. I like meeting the various people that hire me and solving their computer or website related issues. Sometimes the feeling of being a wizard, in their eyes, is quite pleasing!

Q. Do you have a favorite story from your work?

A. Computers have fans and they draw air in for circulation to cool the processor and other essential hardware. The computer interior needs to be dusted out occasionally. I cannot tell you how many "speed" issues can be solved just by cleaning out the computer case interior and allowing the components to breathe. Always a surprise when I open the computer case to take a look. Cat toys, mice, spider webs, gobs of cob webs, animal hair and dust lurk and help to take out your computer prematurely.

Q. What do you wish customers knew about you or your profession?

A. Having the experience I do what seems like a big deal to customers is a very simple issue for me to tackle and help them move forward.

Q. How did you decide to get in your line of work?

A. I have a natural aptitude for technology and enjoy the challenge.

Q. Describe your most recent project, what it involved, how much it cost, and how long it took.

A. Most recent project was a laptop that was crawling based on age and limited disk space due to the amount of files the customer had. the customer was also getting the Windows XP end of service notification pop up. I backed up all files to an external drive, clean any dust from the laptop compartments, installed Windows 7, installed all OS updates, installed Office 2013 and all updates. install media codecs and all other productivity software, adobe reader, abobe flash, etc. I then moved old files from external drive and placed in folder on new desktop. Total time = more than I billed for. Cost $200.00

Q. If you have a complicated pricing system for your service, please give all the details here.

A. $40.00 per hour for computer repair.
Website design is based on what customer needs.

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