Computer Technician & Web Designer

Exhead.com

Reno, NV

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About Exhead.com

Services offered:

- Computer repair
- Customer PC/HTPC builds
- Laptop repair and upgrade
- Networking problem shooting
- Peripheral setup
- Virus/malware removal
- New computer and peripheral consulting
- Xbox networking
- Graphics and website design service

Whether you are a business or an individual who needs help, I provide down-to-earth help for all my customers.

Location

Reno, NV 89523

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  • Thumbtack reviewed

Reviews

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  • 5/5 stars April 20, 2014

    He has the most amazing computer service in the world. He is quick and resolves the problem asap. He is a very wonderful person and very good work ethics.

  • 4/5 stars April 18, 2014

    He did a excellent job with my computer. I will recommended to all the people that need to Fix the computer to go with him.

  • 5/5 stars April 14, 2014

    Rodney saved our computer and down time for my business. I own the Victorian Inn.It is important that mt computer is running properly. I am continuing my business relationship with him for any for computer issues or upgrades. I highly recommend him.

  • 5/5 stars April 15, 2013

    Until we changed to an in house system Rod was in charge of maintaining our website.

  • 5/5 stars April 9, 2013

    Rodney Arbogast has been my "web master" for over 5 years and I have recommended Rodney to many friends for their businesses in this time. Rodney puts all of the material in the website but he is also very creative with the specialty items and the art work so that it is appealing and eye catching. There has never been a item too small or too large or too complicated. He often combines jobs into one invoice which is very much appreciated. Rodney is also very timely and often reminds me of deadlines for items to be posted to the web. Rodney is dependable, professional and honest and I highly recommend him and his services..

  • 5/5 stars April 9, 2013

    Work is always completed in a timely manor. Rod has a lot of knowledge and expertise all aspects of website maintenance and building. He gives great feedback on what needs to be done and what needs to be changed. I'd refer Rod to any and all!

  • 5/5 stars April 9, 2013

    Rodney has "saved my life" a number of times both at the office and at my home: his willingness to work through gnarly computer problems is terrific! He is calm, hard-working, thorough, polite, efficient, affordable...everything I need in a life-saving computer guy! I recommend him highly!

  • 5/5 stars April 9, 2013

    Rod did a wonderfuly job. I would highly recommend Rod for any job. He is truly talented.

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. Most clients I service need help with virus or Malware removal, peripheral setup, buying a new computer, optimizing there computer, moving data from old computer to new computer, driver install, new hardware install and a laundry list of other issues that people encounter on a day to day basis when using computers.

Q. Describe three recent jobs you've completed.

A. 1. Printer driver install for very frustrated customer.
2. Reformat of 5 year old computer, installation of new RAM, data back up from old computer and restore to new computer.
3. Continued website maintenance for many customers.

Q. What advice do you have for a customer looking to hire a provider like you?

A. The big guys charge WAY too much to perform simple tasks for customers. I am affordable, reliable and professional and the customer is always happy with my work.

Q. Why does your work stand out from others who do what you do?

A. I go above and beyond in helping the customer to make sure the computer repairs are tight and the customer has no issues with any file extension programs they may need in the future.

Q. What do you like most about your job?

A. I like meeting the various people that hire me and solving their computer or website related issues. Sometimes the feeling of being a wizard, in their eyes, is quite pleasing!

Q. Do you have a favorite story from your work?

A. Computers have fans and they draw air in for circulation to cool the processor and other essential hardware. The computer interior needs to be dusted out occasionally. I cannot tell you how many "speed" issues can be solved just by cleaning out the computer case interior and allowing the components to breathe. Always a surprise when I open the computer case to take a look. Cat toys, mice, spider webs, gobs of cob webs, animal hair and dust lurk and help to take out your computer prematurely.

Q. What do you wish customers knew about you or your profession?

A. Having the experience I do what seems like a big deal to customers is a very simple issue for me to tackle and help them move forward.

Q. How did you decide to get in your line of work?

A. I have a natural aptitude for technology and enjoy the challenge.

Q. Describe your most recent project, what it involved, how much it cost, and how long it took.

A. Most recent project was a laptop that was crawling based on age and limited disk space due to the amount of files the customer had. the customer was also getting the Windows XP end of service notification pop up. I backed up all files to an external drive, clean any dust from the laptop compartments, installed Windows 7, installed all OS updates, installed Office 2013 and all updates. install media codecs and all other productivity software, adobe reader, abobe flash, etc. I then moved old files from external drive and placed in folder on new desktop. Total time = more than I billed for. Cost $200.00

Q. If you have a complicated pricing system for your service, please give all the details here.

A. $40.00 per hour for computer repair.
Website design is based on what customer needs.

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