FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is flat and simple. Please read before you request a quote. A routine service call within NYC for a smart device, printer or computer costs either $150 or $175. These service calls usually take 1 hour and include a non-refundable $25 or $50 travel & fuel charge (depending on their location). Service calls that are more complex such as a network design, troubleshoot, optimization or installation, or outside of NYC (i.e. PA, CT, NJ) are $125 per hour plus a $25 per 25 mile RT travel & fuel charge.
- What is your typical process for working with a new customer?
A pre-appointment phone call is preferred. The call will give the customer an opportunity to go into further detail about the issue at hand. If the pre-appointment phone call or message exchange is enough to ascertain the best way forward, a service call will be scheduled to resolve the issue. For more elaborate situations, or if additional parts and equipment are needed, an on-site inspection and evaluation will be scheduled. These appointments usually require multiple visits.
- What education and/or training do you have that relates to your work?
• 20 years of professional technical experience. • Minor undergraduate degree in Computer Science. • Lifetime apprenticeship under elder technicians, electricians and building supervisors.