Jon Rosen Systems, Inc.

Question and answer

• Q. Describe the most common types of jobs you do for your clients.

  A. We frequently diagnose and replace failed components, including RAM, hard drive and motherboard failures. We have a wide array of tools and techniques for finding and removing software interfering with Internet Explorer. We provide expert support for Windows servers, desktops and laptops. We perform difficult and complex repairs involving laptop screens, server hard drives and desktop problems.

• Q. Describe three recent jobs you've completed.

  A. We recovered and restored the files from a failing hard drive on a Windows 2003 server for a law firm. We diagnosed and replaced a failing motherboard in an HP laptop. We replaced failed capacitors on a Dell PowerEdge 400SC server, repairing the server for a medical office in one day at a fraction of the price of replacing the system. We also upgraded the CPU, doubling the performance.

• Q. What advice do you have for a customer looking to hire a provider like you?

  A. Good computer service requires experience, skill and good quality parts at a competitive price. Service should include options for both flat-rate repair and time-based repair.

• Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

  A. Every computer runs until it breaks. Be prepared with a data backup and a spare computer so you can continue working while your computer is repaired or replaced.

• Q. What questions should a consumer ask to hire the right service professional?

  A. Customers should ask for a free loaner or have a spare computer setup. Ask if the computer service company can provide remote control services to provide follow-up support for software problems.

• Q. Why does your work stand out from others who do what you do?

  A. Our extensive experience affords us the ability to diagnose rare and difficult problems quickly. We have a wide array of solutions for every problem. We pay careful attention to details and pursue open issues thoroughly to completion.

• Q. What do you like most about your job?

  A. We love providing creative, effective and low cost solutions to problems.