Computer Services

Q. What advice do you have for a customer looking to hire a provider like you?

A. Make sure you vibe with the person. We can forget that the basic, fundamental human relationship is crucial in having an effective business relationship. If you like how I sound, or how anyone that you're hiring sounds, and feel like you resonate with me or them, go for it. Otherwise, don't. Trust your body, your heart.

Q. What questions should a consumer ask to hire the right service professional?

A. I would ask, "what's your overall goal?" Is it simply "fix the issue?" Sometimes that's sufficient but if the guy leaves mud on your carpet, that doesn't quite work well either, does it? I hate to give answers like this away but I think the right answer is "to be in service and intend for overall satisfaction." That includes resolving the technical issue as well as connecting with the customer and letting them know you're there for them, you hear them and that it's OK that they're struggling. It would be OK to take a breather and relax now.

Q. Why does your work stand out from others who do what you do?

A. I offer an immaculate amount of patience when teaching my talented students. I elegantly see my student's intelligence and joyfully encourage the inherent curiosity that we all have. This has proven to allow highly discouraged students to find a deep satisfaction in learning.

Q. What do you like most about your job?

A. I most appreciate the sense of satisfaction my students obtain after gaining even a slightly better understanding of the often intimidating world of computers.

Q. What questions do customers most commonly ask you? What's your answer?

A. How do you know all this?

I have been working with computers and other electronics since age 5. For more than 20 years I have learned how electronics are designed and have developed an intuitive sense of how to navigate electronic devices.

I sometimes compare it to music. People that have studied music and thus paid attention to it for many years can appreciate music they hear at any occasion in a different way than someone who has not studied music and been tuned in to it.

Q. What do you wish customers knew about you or your profession?

A. I wish that customers knew that we, as Tech Support Consultants, are human, too. We don't always know the answers right away. Sometimes we get stumped, too! Believe it or not, it's true. I suppose what makes us good at our job though, is that we have the analytical skills, the troubleshooting skills, to dig our ways out of it. We don't take "stuck" for an answer.

Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?

A. The recent growing popularity of mobile devices can draw away from time spent in front of the computer. If you are looking to learn basic computer usage, consider learning how to check email and browse the internet on a mobile device such as an iPhone or Blackberry rather than a Desktop or Laptop. There can be a nice bump up in convenience.