Q. Describe the most common types of jobs you do for your clients.
A. The most common types of jobs that I do for my clients is filming and editing event and business videos, and then uploading said videos either online or delivering them as digital files on a portable flash drive or hard drive.
Q. What advice do you have for a customer looking to hire a provider like you?
A. The advice that I have for a customer looking to hire a videographer such as myself is do not overlook the importance and value of having a professional videographer, and when you compare videographers, look at more than just the initial price. A quality video is a worthwhile long-term investment. For weddings and events, it is a documentation of you and the day. There is no other product that shows the sights and sounds of you, your moment(s), and behind the scenes. For businesses, it is the best means to showcase your product(s) and/or service(s). Regardless, before a customer hires a videographer, they should make sure that the videographer's work is of high quality and tells a good story. The sound should be clearly recorded and the video should be crisp, sharp, and colorful. There should be no excuses for sloppy camerawork or editing. Ultimately, the customer must keep in mind that the price has more to do with time and talent than with technology alone.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. When it comes to wedding and event videography, a contemporary trend that the general public is unaware of is shorter videos of 30 to 40 minutes rather than the typical 1 to 2 hours. The main reason for this trend is the result of people's attention spans being shorter than they were in the past.
Another "inside secret" contemporary trend is wedding and event videos being streamed online or delivered on a portable drive rather than on an optical disc (i.e. DVD or Blu-Ray). The reason behind this is because nowadays, almost every videographer shoots in HD. However, the majority of customers still ask for DVD, unaware that their HD video has to be degraded in order to play on the standard definition disc. Furthermore, they do not have Blu-Ray, which is HD yet expensive. An alternative solution became apparent for videographers when they realized people have more computers than Blu-Ray players. Thus, videographers decided to stream HD wedding and event videos online through YouTube and Vimeo or deliver them to the client on a portable drive just like they do with their other videos (i.e. corporate videos, music videos, etc.).
Q. What questions should a consumer ask to hire the right service professional?
A. 1.) Do they have samples clips or a demo reel? If so, do they have to be watched at the videographer's studio or can they be viewed online?
2.) What kind and how many cameras do they own? What format are they? What do they record on?
3.) Are they able to provide a second videographer?
4.) Do they continually improve their craft?
5.) What are their service fees? Do they have package deals?
6.) What is their availability?
Q. What do you like most about your job?
A. What I like most about my job is that it is not just an ordinary job, it is my career. I am doing something that I love doing and it is worth getting up for. It involves my passions of videography and helping people.
Q. What questions do customers most commonly ask you? What's your answer?
A. Can I view samples of your work? Is your work recent?
Of course you can! You can view my demo reels by visiting the Portfolio page and other video samples by visiting the KLP YouTube channel. All the event videos are music video highlight reels of actual full length features that my clients have received while all the other videos (i.e. business videos) are actual videos in their entirety that my clients have received. (A music video can be added to any wedding and event package.) For full wedding and event video viewings, please contact me for an in-office appointment. All my work was taken in the last three years.
How far in advance do I need to book you?
Ideally, 6 months before the scheduled day and time, one month at the latest.
What is your work style?
When it comes to events, I prefer to be in the background and shoot the candid natural moments that unfold. As the guests become comfortable, I may get in closer for some unique angles or moments. Regardless, I am not the type of videographer who stages shoots. (I leave the staging to the photographer.) Thus, how a person reacts to being on camera is them being themselves.
When it comes to businesses, I prefer to be in a designated location where there are no interruptions for either myself or the business.
How much is the initial retainer? When are the initial retainer and balance due?
For events, the initial retainer (or deposit) is half of the total price and is due at the time of signing my video agreement (or contract). The remaining balance of the total package price is due two (2) weeks before the event.
For businesses, the initial retainer (or deposit) is half of the total price and is due at the time of signing my video agreement (or contract). The remaining balance of the total package price is due two (2) weeks before the scheduled day and time of the shoot.
What forms of payment do you accept?
The forms of payment that I accept are cash, check, and PayPal*.
(*KLP is PayPal verified. So if you are paying through PayPal, there will be an additional fee of 2.9% plus 30˘ per transaction to cover Paypal's fee.)
What information do you need from me before the scheduled day and time?
For events, I will provide a questionnaire for you to fill out that will give me all the information that I need.
For businesses, I will provide a form for you to fill out that will give me all the information that I need.
What time will you arrive and how long will you shoot?
This is entirely dependent upon our agreement. You will find that I like to arrive well in advance of my actual start time to place equipment, do final checks of the location, and complete any last minute preparations.
What exactly is my final product? How long will it be?
Regardless if it is events or businesses, the final product is a high resolution HD file (i.e. MP4 or QuickTime File) on a portable flash drive or hard drive unless the client specifically asks for a DVD* or Blu-Ray.
(*Everything is shot in HD. However, when it comes to quality and price, Blu-Ray is a higher quality and more expensive while DVD is a lower quality and less expensive.)
Who exactly will be shooting my video? Do you use subcontractors?
I will be shooting your video. In fact, I personally will be creating the video from beginning to end. I only use subcontractors when a second cameraman is needed for a two camcorder shoot or if I am unavailable.
How far do you travel? Are there traveling expenses?
I will go wherever you will have me and traveling expenses will depend. Events or businesses outside the city limits of Wilmington, NC will have travel expenses associated with them. The expenses will depend on the distance and time requirements as well as lodging costs if needed. Events or businesses inside the city limits of Wilmington, NC have no travel expenses associated with them.
How long does it take to get back our video?
Please allow approximately five (5) to seven (7) months for the finished product’s delivery. If the product is completed sooner or later than this approximate time, notification will be sent immediately.
Do you offer photography and slideshows, too?
No, I do not. I offer solely videography. I am a specialist that has his full focus on your video and nothing else. However, I can certainly recommend one of my photographer associates.
Do you offer special discounts for military, police, firemen, EMTs, and other first responders? Do you offer a special discount for having an event on Friday?
I do not offer a discount for events on Friday. However, I do offer a discount for anyone in the military, police, fire department, EMTs, and other first responders, which is 10% off all packages AND enhancements once proof of service (i.e. a military, police, fire department, EMT, and other first responder ID card) is provided.
Do you have liability insurance?
Yes, I do. If your venue requires a copy of my insurance (or COI), please let me know as soon as possible so that I can get in contact with my insurance company and obtain the copy.
Q. How did you decide to get in your line of work?
A. Looking back on my life, videography was always a part of it in one shape or form. I was meant to do this line of work all along. However, it really became apparent after I had lost my father in World Trade Center on 9/11. Ever since then, I realized my purpose in life was to document life's various moments on video, specifically people's joyous events and business' efforts at growth and prosperity because we never know what tomorrow will bring. Thus, in honor of my father and inspired by my mother to start my own business, I ultimately founded Ken Lehman Productions.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. Yes, I definitely do. In fact, I use lynda.com and YouTube to learn (and relearn) software, equipment, tips, and techniques, and B&H to research software and equipment. I also ask the advice of or seek help from those more experienced then me via social media (i.e. Facebook and LinkedIn).
Q. Write your own question and answer it.
A. Should weddings and events have one or two videographers?
In my professional opinion, most wedding and events should have two videographers because of the enormity of activity throughout the day. Although it is more expensive to have two videographers instead of just one, the day is covered exceedingly better and as a result, the quality of the video greatly increases. Case in point... More chances than not, one videographer would film mainly the bride during the wedding ceremony. However, with two videographers, both the bride and groom are covered at the same time and the final video looks more like a movie after all the footage is edited.