Q. Describe the most common types of jobs you do for your clients.
A. The most common repair jobs I come across would be virus removals. There are so many different types of viruses that come from Facebook, Email, or through websites that customers visit, that anti-virus companies cannot keep up with it. You can usually notice this by the machine slowing down,pop-iups, errors, or a fake (scareware) message that states you are infected and you need to activate and pay for a license to remove the infection. Laptop LCD repairs are common because of drops or closing the lid when there is something on the keyboard like headphones. Also DC jack replacement is common, a worn out battery or the charger doesn't charge anymore. In desktop PC's its usually power supply replacement, bad memory or failed hard drive.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Most people look for a part time “guru” to help them save money, but this often comes back to haunt them. Every day we get new customers who walk into our shop needing us to clean up a mess that was caused by an inexperienced neighbor, friend, or relative who was just trying to help. If the person you have working on your machine does not do computer repair and support for a living, there is a good chance they won’t have the knowledge or experience to truly help you. Technology advances at lightening speed and it takes constant learning and practice to master it. If your part-time technician is not working on PCs and networks every day, they probably only know enough to be
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Industry Info: Antivirus software is not going to stop you from getting viruses. It's more like a burglar alarm. It's just going to let you know someone broke in and then you have to take the appropriate actions.
Q. What questions should a consumer ask to hire the right service professional?
A. What hours do you service your customers, What type of problems do you cover? and what is your warranty on the repair?
Q. What is your greatest strength?
A. Being completely mobile, and being able to provide 24/7 support anywhere from Manhattan to Montauk. We have the resources to take on enough jobs, not be overwhelmed and still provide Allstar service to our customers.