CCTV & IT Services

Q. Describe the most common types of jobs you do for your clients.

A. Too much waste left from old installations causing pc/laptop to be slow.
Virus damage.
Heat issues.
Data backup
Network administration & Installs
CCTV installs / troubleshooting

Unfortunately I get a lot of work from older installations - either not done correctly or left without leaving customer all information ..

The biggest one is the customer not satisfied with the previous contractor.

Q. What advice do you have for a customer looking to hire a provider like you?

A. In my opinion stay away from the big companies unless someone has recommended them to you. Usually the large "BIG BOX" stores that offer technical services are only interested in one thing - mass services which provides mass profits. It is very rare for a large service provider to actually go the extra mile for a small client. Also their rates are unrealistic and many times the technician visting you is not that experienced as most of those stores hire young people who are learning and looking to gain experience and of course they don't cost much.

Be aware of rates that are toooo good ... remember you get what you pay for....., on the other hand someone who charges an arm and a leg is no different they are out only to make a buck. (not true for everyone - but on the most part unfortunately that is how it is)

I suggest always describe what you want done and see what the technician will estimate as compensation.
It is reasonable to assume that everything does not cost the same so too is it with services offered.
Different problems require different levels of knowledge so I fail to see how a technician charging $20-$50 / hour will be able to cover all the aspects.
Again always explain what your problem is –in DETAIL.
Always ask for an estimate - does this technician make me feel comfortable with his explanation ( does he know what he is talking about) ask him a simple or stupid question to get a feel of his/her knowledge. He may not know the answer but a logical answer will suggest that he has knowledge of how to attack the problem.
Remember that person is looking into your private information so try to get a feeling that you have confidence in that technician.

Finally the most important things are;
reliability and comfort level with the technicians knowledge.

Q. Why does your work stand out from others who do what you do?

A. I have a policy of minimum visits to the clients. This does not mean that I don't want to see them, it means that I like to finish an issue in the least amount of time and have the customer working as fast as possible.

After all time is money for the customer as it is for me.
For me to stay and sit around looking busy to increase my stay for more money is not the goal as the customer will see this and word of mouth is the best and worst advertising.

Quick visit - FAST & RELIABLE repair - HAPPY client

EVERY client is EQUAL in the service we provide to them.
The only difference is the problems that they face.

Q. What do you like most about your job?

A. That is allows me to have my hands of many different environments.

Working under different situations has exposed me to many things that others have not seen.

Being able to correct the clients issues has had it's advantages to both me and the client.

I leave a happy person/company working as they should.
I learnt something new - as with vast exposure comes new knowledge.

Q. What questions do customers most commonly ask you? What's your answer?

A. Do I need to backup my data ? OF COURSE THIS IS VITAL

How much do you charge ? DEPENDS ON WHAT NEEDS TO BE DONE. I usually can see if things can be repaired or corrected within an hour - the customer is informed and it is up to them what they want to do.

Will I loose all my data? WELL YOU SHOULD BE BACKING UP ..THERE IS ALWAYS A CHANCE OF THAT HAPPENING..