FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At StainMinator, we strive to offer competitive and transparent pricing. Customers can take advantage of our $30 discount on all cleaning orders over $200. We also provide free, no-obligation quotes for all our services, including carpet, rug, and upholstery cleaning. Our pricing may vary based on the size and complexity of the job, but rest assured, we always strive to provide the best value for your money.
- What is your typical process for working with a new customer?
When working with a new customer, we start with an initial consultation to assess their cleaning needs and provide a free estimate. We discuss the scope of work, answer any questions, and schedule a convenient cleaning appointment. Our professional cleaning team will arrive on time and follow a thorough cleaning process to ensure the best results. After the job is complete, we follow up with the customer to ensure their satisfaction and address any concerns.
- What education and/or training do you have that relates to your work?
At StainMinator, we take immense pride in our team of highly trained and experienced professionals. Every member of our team holds a certificate from the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), specializing in carpet cleaning. This means they are equipped with up-to-date industry knowledge and practical skills to deliver the best carpet and upholstery cleaning services.