FAQs
- What education and/or training do you have that relates to your work?
All repairs i do come with a 30 minute training session related to the problem you have encountered.
- What types of customers have you worked with?
Free estimates ( Some Rules Apply ) Most jobs completed within 1 to 3 days Emergency or same day services offered
- What advice would you give a customer looking to hire a provider in your area of work?
Cheats fakes and crooks only take cash as payment so you have no proof. If you use cash get a detailed invoice with dates signatures and services provided. Do they have a workers compensation policy? if not, even if they accidentally fall on your porch or cut there finger, you can be held responsible and in most cases are liable. What certifications do you hold? If they they have none then do not employ them. Any real technician will have at least three or more. If you hire them without proof then you get what you paid for. If they install any software make them provide license and proof of purchase otherwise they might be selling you counterfeit software, Guess what you are a victim and will have to prove you did not install it. Examples Windows Operating systems Adobe and Microsoft Office all require official keys to be installed on your system. There all types of education and certifications in repairs There are some standard certifications that a competent technician should have. The most basic certification is called A+. Passing the A+ test means that the tech has a general and broad knowledge about how PC hardware and software work. If you have more specialized needs, like server, printer, or network repair, make sure your service provider has the relevant training for that specialization. How much practical experience do you have? ask them to show you at least 10 recent jobs with numbers and verify at least three with a phone call. More important than training is practical experience. Nothing beats time in the field for computer repair. The more experience in day-to-day PC work, the better. Look for a tech to have at least 5 years of practical experience with 10+ being ideal. Do you work for a company or are you a one-man show? Make Copy of there DBA or Corp Doing business papers. If they have none then you are taking a serious risk. It's important to understand where this tech is coming from. If they are an employee in a large corporation, sometime the service might not be as good because they may be inexperienced and they do not bare the personal responsibility of your computer's wellbeing. Conversly, someone who is either a one-man shop or works in a small company may be more inclined to want to do a good job knowing that your repeat business will directly influence his or her bottom line. Do you have liability insurance? if they have none you as the employer or customer can be responsible for there injuries. This is important in case there is any physical damage don to the property or to you while the tech is on-site. If they do not have the proper liability insurance then you may end up in a legal battle in order to get compensation, or worse, just paying for the tech's mistakes out of your pocket. Do you have a warranty or guarantee on your services? no warranty means no responsibility and if there is a problem you lose. This is important if their repair job doesn't completely fix your issue or the same issue returns after the tech leaves. Most reputable computer repair businesses have some sort of warranty period or guarantee for their work. Not only does it give you peice of mind, but it ensures the technician performs the best job possible the first time. 21 QUESTIONS YOU SHOULD ASK YOUR COMPUTER PESON BEFORE HIRING THEM. CUSTOMER SERVICE: Q1: Do they answer their phones live or do you always have to leave a voice mail and wait for someone to call you back? Our Answer: We answer our phones live from 8:30 a.m. to 5:30 p.m. and give all clients an emergency after-hours number they may call if a problem arises. Why? Because many of the CEOs, executives and business owners we support work outside normal hours and find it to be the most productive time they have. If they cannot access their computer network AND can't get hold of anyone to help them, it's incredibly frustrating. Q2: Do they have a written, guaranteed response time to your calls? Our Answer: We guarantee to have a technician working on your critical problem within 60 minutes or less of your call. This is written into every service agreement we give to our clients because it's standard procedure. Q3: Do they take the time to explain what they are doing and answer your questions in terms that you can understand (not geek-speak), or do they come across arrogant and make you feel stupid for asking simple questions? Our Answer: Our technicians are trained to have the heart of a teacher' and will take time to answer your questions and explain everything in simple terms. Q4: Do they consistently (and proactively) offer new ways to improve your UNIT OR NETWORK, or do they wait until you have a problem to make recommendations? Our Answer: We conduct quarterly review meetings with our clients to look for new ways to help improve their operations, lower costs, increase efficiencies, and resolve any problems that may be arising. Our goal with these meetings is to help our clients be more profitable, efficient, and competitive. Q5: Do they provide detailed invoices that clearly explain what you are paying for? Our Answer: We provide detailed invoices that show what work was done, why, and when, so you never have to guess what you are paying for. We also double-check our invoices for accuracy before they are sent to you. 2|Page Q6: Do they have adequate professional indemnity insurance as well as workers compensation insurance to protect YOU? Our Answer: Here's something to consider: if THEY cause a problem with your network that causes you to be down for hours or days or to lose data, who's responsible? Here';s another question to consider: if one of their technicians gets hurt at your office, who's paying? In this litigious society we live in, you better make darn sure that whomever you hire is adequately insured with both professional indemnity insurance AND workers' compensation and don't be shy about asking to see their latest insurance policies! True Story: A few years ago Geek Squad was slapped with multi-million dollar lawsuits from customers for the bad behaviour of their technicians. In some cases, their techs where accessing, copying, and distributing personal information they gained access to on customers' PCs and laptops brought in for repairs. In other cases, they lost a client's laptop (and subsequently all the data on it) and tried to cover it up. Bottom line; make sure the company you are hiring has proper insurance to protect YOU. Q7: Do they guarantee to complete projects within budget? Our Answer: All projects are guaranteed to be fixed priced, in writing. This is important because many unethical or incompetent computer guys will only quote time and materials, which gives them free reign to nickel and dime you as well as take as much time as needed on completing a project. MAINTENANCE OF YOUR NETWORK: Q8: Do they insist on remotely monitoring your network 24x7x356 to keep critical security settings, virus definitions, and security patches up-to-date and PREVENT problems from turning into downtime, viruses, lost data, and other issues? Our Answer: Yes; our remote network monitoring system watches over your network and constantly looks for developing problems, security issues, and other problems so that we can address them BEFORE they turn into bigger problems. Q9: Do they provide you with a monthly report that shows all the updates, security patches, and status of every machine on your network so you know for SURE your systems have been secured and updated? Our Answer: Every month our clients get a detailed report that shows an overall health score of their network and the updates to their antivirus, security settings, patches, and other important network checks (like hard drive space, backups, speed, and performance, etc.). 3|Page Q10: Is it standard procedure for them to provide you with written network documentation detailing what software licenses you own, your critical passwords, user information, hardware invento