Mikebren Simeon
Mikebren Simeon

Mikebren Simeon

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Introduction: I am an experienced technical support person specializing in troubleshooting Windows operating systems (Windows XP, Vista, and 7), and Mac OS X 10.5 and 10.6 versions. I am proficient in troubleshooting Internet connectivity issues, virus and spyware removal, Windows update errors, Windows Genuine Advantage issues, email client (Outlook Express, and Microsoft Outlook), installation and repair of OS, and I am familiar in using Windows Server 2003 and 2008, Microsoft Office, web mails, and email clients. I am also familiar in installing antivirus through CMS. My previous jobs were: 1. Level 2 technical support for Microsoft PC Safety - Handling escalated cases for virus and spyware removal, Windows update, Windows Genuine Advantage, etc. 2. Technical support for Roxio DVD burning software - Providing phone, email, and chat support for Roxio products (installation, burning, video and audio editing, etc.) 3. Tier 2 technical support for high-speed cable internet and phone - Networking issues (i.e. wired and wireless connection), and no dial tone issues.
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Computer issue

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FAQs

  • What advice would you give a customer looking to hire a provider in your area of work?

    I can provide the best support for Virus removal, windows issues and any computer related problems they encounter.