FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
🌟 Welcome to GenClean! 🌟 Looking for top-notch cleaning services in Cincinnati? Look no further! At GenClean, we pride ourselves on delivering exceptional residential cleaning solutions tailored to your needs. Our experienced team offers a range of services to keep your home sparkling clean: 🏠 Basic Cleaning: Starting at $50 per hour, our basic cleaning service covers all the essentials to maintain a tidy home. 🧼 Deep Cleaning: Need a more thorough clean? Our deep cleaning service, priced at $65 per hour and up, tackles dirt and grime in every nook and cranny. 📦 Move-in/Move-out Cleaning: Moving can be stressful, but our move-in/move-out cleaning service, starting at $85 per hour, ensures a fresh start in your new home. 🛠️ Specialty Cleaning: From post-construction cleanup to Airbnb/vacation rental cleaning, we've got you covered. Prices start at $100 per hour and vary based on your specific needs. ✨ Trust GenClean for quality service, eco-friendly practices, and transparent pricing. Contact us today for a sparkling clean home you'll love coming back to!
- What is your typical process for working with a new customer?
Working with a new customer typically involves several key steps to ensure a smooth and successful partnership. Here's a typical process for working with a new customer: Initial Inquiry: The process often begins when a potential customer reaches out to inquire about your services. This could be through a phone call, email, website inquiry form, or social media message. Introduction and Information Gathering: Once you receive the inquiry, you'll introduce yourself and your business, providing information about the services you offer, your expertise, and any relevant certifications or qualifications. You'll also gather key information from the customer, such as the type of service they're interested in, the size of their space, any specific cleaning needs or preferences, and their preferred schedule. Customized Quote: Based on the information gathered, you'll provide the customer with a customized quote for the cleaning services requested. This quote will outline the scope of work, pricing details, and any terms and conditions. Confirmation and Scheduling: If the customer accepts the quote, you'll proceed to confirm the booking and schedule the cleaning service at a time and date that works best for them. You'll communicate all relevant details, such as arrival time, duration of the cleaning session, and any special instructions. Preparation: Prior to the scheduled cleaning appointment, you may need to prepare for the service by gathering necessary cleaning supplies, equipment, and coordinating logistics such as parking arrangements or access to the property. Execution: On the day of the cleaning service, your team will arrive promptly at the scheduled time and begin the cleaning process according to the agreed-upon scope of work. They'll work diligently to ensure that the customer's space is cleaned to the highest standards. Quality Check and Follow-Up: Once the cleaning is complete, you may conduct a quality check to ensure that everything meets the customer's satisfaction. You'll also follow up with the customer to gather feedback on their experience and address any concerns or additional needs they may have. Continued Communication: Building a positive relationship with the customer is essential for long-term success. You'll maintain open lines of communication, addressing any questions or issues that arise, and may offer additional services or promotions to encourage repeat business.
- What education and/or training do you have that relates to your work?
🌟 GenClean: Your Trusted Cleaning Partner 🌟 At GenClean, we prioritize safety and professionalism in everything we do. That's why we're proud to announce that our team members hold certified OSHA cards. What does this mean for you? It means that our cleaning technicians have undergone rigorous training in occupational safety and health standards set by the Occupational Safety and Health Administration (OSHA). With our OSHA certification, you can rest assured that we adhere to the highest safety standards while delivering top-quality cleaning services. Why does it matter? Because safety isn't just a priority—it's our commitment to you. Whether we're cleaning your home or your workplace, we take every precaution to ensure a safe and healthy environment for everyone. Experience the GenClean difference today and enjoy peace of mind knowing that your cleaning needs are in the hands of professionals with certified OSHA training