Professional Cleaning Services

Q. Why does your work stand out from others who do what you do?

A. As the co-founder of Mode Cleaning Specialists, my sister, Leah Couch, and I expect all services offered by this company to far exceed the customer's expectations from a cleaning service. We do not cut corners and in fact, have researched every aspect pertaining to customer service, non-toxic ("green") cleaning solutions, and ethical proceedures to ensure our customers are 100% satisfied. We may not be the first cleaning service to offer "green cleaning", however our decision to do so was not based on the market or sales potential, it was decided long before the idea became popular. Honestly, this decision was made because we've personally worked in the cleaning industry and the daily exposure to the cleaning chemicals was a bit overwhelming, not to mention dangerous. This drove us to find a better way that was both safer for ourselves, as well as our customers without compromising the effectiveness of the clean. We built this company together from the ground up and it's our personal mission to change the public opinion concerning cleaning services and the shortcomings that are attached to many of them.
-Rachel Palmer

Q. What do you like most about your job?

A. My sister and I have a genuine passion for pleasing our customers and providing that peace of mind that everyone feels knowing their home is truly clean. In my opinion, obtaining a cleaning service is one of those luxuries in life that just gives you a feeling of completeness. A clean home really is a happy home, and I know this first hand, being the mother of four children. There is an energy within a clean home that really keeps the family happy as well as healthy, both physically and mentally. To me, that is the greatest thing that anyone can provide for another person. Seeing the relief on a customer's face at the end of the clean is priceless. I feel we provide more than a cleaning service, it's more like a cleaning experience.

Q. What questions do customers most commonly ask you? What's your answer?

A. "Do we do windows?" Just kidding, of course. I would have to say it would be "Will I get the same cleaners (employees) everytime?"
My response to this would be: " As much as is reasonably possible. We cannot guarantee that you will have the same cleaning specialists for each clean, however this is an aspect of this industry that we are continually attempting to resolve. It is tough sometimes because many people who choose the cleaning service industry as a career path, are mothers with young children, and we attempt to provide a working environment that values not only our customer's family needs, but our employee's families as well. So yes, there is that occasional doctor's appointment, or school meeting that just can't be rescheduled. As I stated previously, I am a mother of four so I do understand this factor. Although you may not always have the same cleaners in your home, you can trust that every employee that we hire is thoroughly screened,trained and qualified to clean your home to the high standards that we expect from this company, even if their face is somewhat unfamiliar."