FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Each service request provides its own specific set of challenges, and services. I tend to price each call along the same structure, but factors such as length of the repair, difficulty of the repair, and nature of the repair will always keep the prices changing.
- What education and/or training do you have that relates to your work?
I am a certified warranty technician on the big 3 brands, Lenovo, Dell, and HP. I have a certification for Microsoft Operating Systems Windows XP, 7. 8, and 10. On top of that, I have 8 years in the industry, and a life-time of passion for this business.
- How did you get started doing this type of work?
As a young child, I had an uncle that was a quadriplegic, and because of this disability, he had met a man that provided computers to the physically handicapped. This is back in 1987, and 88 when the PC was just starting to show up in more and more households across the country. Seeing the PC revolution gearing up, my uncle decided teach me everything that he was learning by removing random parts from inside the system. He would tell me that in order for me to use the system, to play games, I had to fix it.