FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge either by time or by flat rate per item. For by time work the minimum I charge is 1 hour per appointment and after that is in 15 minute increments. For timed and flat rate work materials are not included in my rate unless stated otherwise.
- What is your typical process for working with a new customer?
Ask as many relevant questions as needed to scope out the job. Answer any questions. Arrive on time for the appointment accounting for traffic jams. At the appointment try to find out more, see if existing plans work or if I have to come up with new ones. Ask the client what they are looking for and their expectations and explain the options and their advantages and drawbacks. after the client makes a decision make things happen.
- What education and/or training do you have that relates to your work?
I am self taught, as well as learning from my dad (who is a DIYer) and my uncle (who runs a renovation company)