Moving Muscle
Moving Muscle

Moving Muscle

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Sorry this pro can’t do your job, but we know other pros who can.
Introduction: We care about the customer! We wrap and protect everything as part of our service. We much prefer a happy customer at the end of a move rather than deal with claims or issues. It's alway nice when a move runs smoothly and we can help a customer transition into their new home without a hitch!
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Hired 4 times

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1 review

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Jonathan W.
Oct 1, 2012
Showed up 26 hours late. Communicated the fact that he was late very poorly. Let his phone die, and he wound up contacting us late at night using someone else's phone. He showed up later on the second day than he had initially promised as well. There is no reason not to carry a phone car charger around if you are driving for a moving company. Fred Waterwash dropped a space heater while loading it into the truck. I haven't been able to see if it functions properly because we haven't a real cold spell yet. Charged us for drive time to our old place, despite having promised not to do so when we initially spoke to him. Took the legs off of our Tempurpedic bed, despite this not being needed to get them up or down any stairs or other obstruction. Lost those legs, and the folks he rented his truck from found them and called him. He promised to mail them to us, but never mailed them. After it had been a few weeks, I called and texted him repeatedly asking for an update. Tempurpedic does not sell those chair legs as a separate piece, so I'm kind of hosed. The bed was several thousand dollars, and now getting into it is uncomfortable. I can buy a replacement piece, but it's much longer and meant for tall-legged people, which I am not, and it would also be inconvenient. I believe he blocked my number, although I can't be sure. When I asked him to carry a bed out of the house and to the curb for me, he said that they don't move things out of house they're moving things into; they only move things in. I don't understand why you would have that rule when you are charging by the hour. I think they were tired and just wanted to go home. I hired movers so we could be the lazy ones, not so they could be. He tried to say 'those were the rules' but he portrays himself as the owner. This puzzled me. Highly unsatisfactory.

FAQs

  • What advice would you give a customer looking to hire a provider in your area of work?

    Be comfortable with the your representative! Ask lots of questions and feel comforable with the answers! Be certain of the pricing, read the fine print to insure there are no hidden charges, fees or taxes. Get it in Writing!!