FAQs
- What types of customers have you worked with?
I would say Virus Removal is 75% of my job and 25% is Technical Support (Production Support) - Most companies consider technical support to be an entry-level computer job. You are expected to know the operating systems on which the product you'll support will run, and you'll also need to know the basics of any programs that product might interact with. The good news is that most companys will teach you what you need to know about their products - you just need to learn everything else. Success in technical support requires good problem-solving skills and a great deal of attention to detail. Technical Support and Problem Management is a rapidly growing area. Users now rely heavily on Help Lines, International Support Centers and the like.
- What advice would you give a customer looking to hire a provider in your area of work?
1st, look for real world examples of experiences and successes as well as failures. With the 'failures' look for those that can identify what contributed to the lack of success. Likewise, what metrics did they use to measure success in relation to revenue (i.e. sales increase compared to percentage traffic increase and conversion methods). 2nd, ask them their opinion on newer services like 'social check-ins' and how they see the applications of these service for marketing and advertising. If they can't speak to these things, it may be due to closed-mindedness or the lack of thinking 'out of box' which is very necessary. 3rd, look for experience in presenting these new avenues to others that may not be comfortable. If they can not communicate value in layman's terms, they will have a difficult time bringing ideas and getting buy-in. 4th, basic understanding of marketing and advertising. Do they understand marketing as 'telling the story of the product'? Do they see advertising as the mechanism to getting that 'story' out to the right and widest possible customer base. How do they determine a company's customer base, retain existing business, and attract new business?