Q. Describe the most common types of jobs you do for your clients.
A. Broken springs and doors not going all the way down, are pretty common.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Call around and get several quotes for what you need repaired/installed. Please know though, that it is hard to give an exact dollar amount when we don't know for sure what the problem is.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Oil, oil, oil. Oil your door. Your garage door is the largest moving piece of your home. The smoother it moves the less problems you will have. Oil at least once a year.
Q. What questions should a consumer ask to hire the right service professional?
A. 1. How long have they been in the business/trade?
2. Can they provide references?
3. Is their work guaranteed? If so, for how long?
Q. What important information should buyers have thought through before seeking you out?
A. Definitely consider whether you would like a professional, someone who has been in this business for a long time, or a handyman/jack of all trades doing the work.
And please make sure that we have ample room to work, in your garage.
Q. Why does your work stand out from others who do what you do?
A. I've been in the trade for 22 years, and do it right the first time. The customer is number one, to me. Based on the quality of work, I want them to recommend me to their friends, neighbors and family.
Q. What do you like most about your job?
A. I enjoy meeting new people everyday, and showing them that is not as expensive as they think, to repair/replace their garage door or opener.
Q. What questions do customers most commonly ask you? What's your answer?
A. "Why do springs break?"
Springs are rated in cycle life. Most springs are good for 10,000 cycles. Each time your door goes up and down is one cycle. When you reach the max cycles for your spring, its just a mater of time before it breaks.
Q. Do you have a favorite story from your work?
A. I want to be the customer's favorite story. I strive to get the customer's door going as fast as I can, so they can get on with their life.