Q. What advice do you have for a customer looking to hire a provider like you?
A. Do your research! Ask a lot of questions, even questions you know the answer to. Make sure they carry contractor's liability insurance as a minimum. Make sure you are comfortable with someone you are trusting to let in your home or work on your computer. If something doesn't feel right, it's not right.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. I've done a lot of research and found that most people are uncomfortable paying what they think is too little for computer related services. They've been conditioned by the big box stores to belive that paying $200-$300 for virus or spyware removal is acceptable. They think if you don't charge that much, you don't know what you're doing. That is NOT the case. I can work on 10 computers at once removing spyware or viruses, some take a long time, but most of that time is running scans that take an hour or 2.
Q. What questions should a consumer ask to hire the right service professional?
A. What is your experience level? Do you carry liability insurance? Do you warranty your labor? Can I see references? What's the your favorite part of the job? What's the difference between 32 bit and 64 bit windows? - If a computer tech doesn't know that, DON'T let them touch your computer! How many hours a night do you spend researching new technologies/ techniques? Why should I hire you?
Q. What important information should buyers have thought through before seeking you out?
A. Do I want my computer fixed right the first time without overpaying?
Q. Why does your work stand out from others who do what you do?
A. I go the extra mile without charging you extra for it. Every one of my computer services includes a system tune up and driver update. If I have to open up your laptop or desktop case I always clean out the inside - blowing out the dust bunnies adds life to your computer and saves you from premature hardware failure. I do this for for my love of computers and technlogy, not because this is just a way to make money. I'm not trying to get rich, I'd rather save you money and get your problem solved in the process.
Q. What do you like most about your job?
A. My favorite part is when a client brings me a 10 year old computer on it's last leg and they decide to buy a brand new custom. I love the "wow factor" they experience when they realize they don't have to wait 10 minutes for their computer to boot up and documents and programs pop right up when you click on them. The short answer would be, as cheesy as it sounds, having my customers leave 100% satisfied.