Q. What advice do you have for a customer looking to hire a provider like you?
A. Most importantly, inquire about repairs through a few repair shops. If you aren't very computer savy, it will be easy for you to be taken advantage of. Know what you are expecting to have done and know what the typical cost of that repair is. I offer great service and a reasonable price and earning your trust as a customer is very important to me.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Just that computers are a dime a dozen these days and your data and personal information on your computer is what is more valuable. Sometimes it's more cost efficient to replace rather than repair and just pay for a data collection service to have your information transfered to a new system.
Q. What questions should a consumer ask to hire the right service professional?
A. Do you have a flat charge? (trustworthy shops if they have one should wave the fee if you contract them to do the actual repair)
Can you inform me if the cost of repair becomes high enough that it is not cost efficient to do the repair? (exceeding the cost of a new unit)
Do you have a labor warranty?