Q. What advice do you have for a customer looking to hire a provider like you?
A. Be sure you feel a good connection between you and the shop. If you need to feel comfortable talking to them. Communication is key to having a successful service or repair.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Cheep is not the best path to take. Quality products with a good warranty is very important. Maintaining the vehicle is cheeper then fixing it only when it brakes!
Q. What questions should a consumer ask to hire the right service professional?
A. Are your Technicians ASE Certified? Do your Techs attend continuing training throughout the year? Do you have Nationwide Warranty availible?
Q. What important information should buyers have thought through before seeking you out?
A. Most people don't think about who to take their vehicles to until something is wrong and needs fixed right now! Most people find a family doctor, dentist, or other service professionals before finding an Auto Repair Shop. Find a shop and develop the relationship for even the simple oil changes. They will keep you much more informed on the services your vehicle needs and keep you from the "brake down on the side of the road and have to find a mechanic fast" roadside experience!
Q. What questions do customers most commonly ask you? What's your answer?
A. The most common question of new customers is: How much will it cost to fix? The answer is: We don't know until we get a chance to inspect and test to verify the problem. No mater how small or common the problem is, we always want to be honest with the customer on the cost of the repair that the tech is recommending. We want your problem fixed right the first time.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. If you love cars and computers, you could be just the perfect tech! Vehicles have so much technology that it is hard to keep up to date with it all. Seek out a tech school that knows new technology and gives you lots of hands on workshops! New techs coming out of school have been lacking the hands on application of what they learned in school. Book smarts is nice but shop smarts is what will make you money!