Q. Describe the most common types of jobs you do for your clients.
A. There are a few common areas that are frequently seen in both home and business.
First is virus removal. There are so many types of virus attacks; it can be a dangerous place for a PC. To name a few: Worms, Trojan horse, Boot-sector; macro, Memory, Root-kit, Mal-ware, Hijack, resident and Web-script. Arming yourself with the best protection is very important.
Second is failed hardware. There are hardware components that tend to fail more than others. Hard Drives, Power Supplies, Video cards and Motherboards are among those. Maintaining a cool and clean environment will increase the life of the PC.
Third is Data Migration and Backup. It is crucial that you determine a backup plan and put it in place. Even if your computer dies, most of the time if your hard drive is still working, we can get that data! If the hard drive does die, ensuring you have a backup in place will protect your files!
Q. What advice do you have for a customer looking to hire a provider like you?
A. Dealing with a broken computer can be a difficult process to manage, especially if it's not something you have dealt with before. Finding the right company to assist you can make all the difference in the world.
Adept offers a variety of services. These services cover almost every imaginable scenario, from virus removal to business networking; or perhaps you're looking to buy a new PC or maybe just find out some information. Simply stop in, give us a call, or send an email.
Our staff is highly experienced, and we've been in business for over 30 years. We are here to help you, you only have to ask!
Q. What questions do customers most commonly ask you? What's your answer?
A. There are several Frequently Asked Questions:
Q: What is your Minimum Labor Charge?
A: Our Minimum Labor is $50. It's $50 to diagnose the problem with your PC, if you decide to have that PC repaired, the $50 is waived.
Q: What do you charge? Is it per hour? Flat Rate?
A: We have two different charges, one for on-site service, and one for in-shop service. Our in-shop rate is $95.00 an hour, and is capped at 1.5 hours for almost all scenarios. Our Onsite Service is $100.00/hr and is not capped. Determine which service is right for you by contacting us.
Q: Can You Tell Me How Many Billable Hours This Might Take to Fix?
A: We can never be completely certain until proper checks have been made. We will not charge more than 1 hour to 1.5 hours unless arranged ahead of time. This does not include price of replacement parts.
Q: How long will you have my computer?
A: We quote a 24-48 hour turn-around time for most projects. Occasionally situations will demand more time depending on the amount of customers in-line, or if a part needs to be ordered. However often-times we will get your PC back to you within a day!
Q: Should I Expect Any Charges Other Than the Hourly Rate?
A: If you purchase parts or software, they will be separate charges.
Q: Do you provide Remote Support?
A: We do; charges for this vary and are setup ahead of time. Call or e-mail if you have questions concerning remote support.
Q: Do you repair printers?
A: We do not work on printers; some small things can be fixed though. In most cases it's cheaper to buy a new printer than to spend money having it fixed.
Q. What do you wish customers knew about you or your profession?
A. We give the customer one on one service and let them know up front the estimated cost and explain to them in detail what was done after repairs.
Q. What is your greatest strength?
A. Great customers who recommend us by our outstanding service and reputation to stand behind our work.