envIRONment Fitness OR.

Jodee, This is such an unfortunate air of grievances, and out of context. I can understand your frustration, however, the choice for resolution was offered without acceptance. In my defense, and as you well were aware, as were my other clients, that I was not just taking "personal time".... I was in the midst of a family crisis surrounding the care of an elderly parent in which unforeseen circumstances required my undivided attention. Nothing about it was planned. I have always extended you the courtesy of being flexible, and patient on multiple occasions, many of which were for extended periods of time. I would, and have for many of my clients. I work with a good number of people, all of whom are now back to their regular scheduled times, and who were with me throughout my brief time away. I had communicated with everyone with the same information, and a time frame in which I would be able to start booking, including you. In regards to session frequency and type - I suggested many times that we go back to the 60 minute format for a number of reasons, which was the original format and for both training and pricing structure and would have alleviated some of the related logistical issues that were arising due travel, and it would have gotten us through the current package in a timely manner. I have an outstanding record of training services delivered, and have many established longterm client relationships that fully support my dedication, and follow through. In terms of refunds; It is clearly stated on the waiver / contract that every client must sign prior to starting training or coaching that; "Training packages are non - refundable and must be used with 60 days or rendered void unless otherwise arranged. Services may be transferred to another coach or trainer. Cancellations with less than 24hrs notice are subject to fees, and counts as a session. 3 or more late cancels in a training period may result in non -refundable and immediate termination of training privileges." As a final offer for resolution, I offered a transfer of services to another trainer for the remainder of your package, which was not accepted. In all of the years I have been training and coaching, this is by far one of the most disheartening. I take my work very seriously, and offer a dedicated, compassionate and professional service. I will continue to move forward in the same way. In Health Teresa J