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Mess Maid Right NW

Portland, OR

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Business License – 27-4286900

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About Mess Maid Right NW

12 Thumbtack jobs completed

Mon-Fri: 10:00am-10:00pm

In business since 2005, Mess Maid Right NW is a professional cleaning company dedicated to providing quality Residential & Commercial Green Cleaning. Mess Maid Right NW is locally owned and operated. We have an array of services guaranteed to fit all your household or office cleaning needs in Multnomah, Clackamas, Washington and Clark County. We offer Free on-site, Online or over the phone estimates. We guarantee our professional and courteous teams will leave your home looking its best. Combined, The Mess Maid Right NW Team has over 20 years of experience in the cleaning field.

In 2011, Mess Maid Right NW cleaned over 100 homes for women battling cancer for FREE! We take great pride in who were are and what we do for our community. Our office staff, House Cleaners and Carpet Cleaners believe in giving back to our community and those who are battling life changing illness' such as Cancer through the Cleaning for a Reason Foundation.

Our Mission:

Excellent Customer Service!

We are proud of the high level of customer service we deliver. During Mess Maid Right NW’s business hours, there is always a professional available to answer your phone calls. Questions, Comments, Concerns we’re here for you! After-hour emails are always followed up in a timely manner. We have account managers available to answer your questions via e-mail 24 hours a day.

Our professionals go above and beyond just getting your business; we want to stay your housekeepers! Our commitment is to follow up with our customers after each cleaning service and ask for feedback. We want to know if our housekeeping services met YOUR expectations, and if not, we want to know what we can do to improve your experience with us. Unlike other cleaning companies, our job isn’t done until we know every single customer is happy and 100% satisfied. We want to ensure that we are providing the service our customers wish for.

We offer the following:

- Insurance and Bonding
- General and Deep-Cleaning Packages
- Weekly, Bi-Weekly and Monthly Services
- Move-In or Move-Out Cleaning Services
- Pre and Post-Construction Cleaning Services
-Foreclosure Cleaning Services


Location

Portland, OR 97206

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Reviews

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  • 5/5 stars December 6, 2012

    This cleaning service provides with outstanding commercial cleaning at our Oregon City Auto Shop. The are responsible for keeping our main office and lobby spic n span and also our back shop area bathrooms. Edgar and team is always friendly, on time and professional. They are in and out which is great for us since the cleaning takes place during regular business hours. The office staff and supervisors are always cordial and professional.

    - PACIFIC NW AUTO CLUB

  • 2/5 stars December 6, 2012

    While I was happy to receive a call back and a cleaning crew at my house within just a few hours, I was incredibly unhappy with the cleaning service they provided. I truly feel that they need better training to learn not only how to clean, but what to clean.

    This was a move-in cleaning and so there were not many things to work around (in terms of furniture or rugs in the way) or pay attention to, but after they left I just kept finding more and more places that had been completely untouched. There were light fixtures that had not even been dusted, baseboards that only needed a wipe, and even the floors were still dirty (my bathroom floor was black and disgusting, I had to clean it myself and it was not hard to clean), cabinets with dust/dirt/old dog hair in, and I even found cobwebs in my downstairs bathroom. You cannot tell me you cleaned somewhere where I find cobwebs.

    I felt that the crew was more concerned with leaving within the three hours they said they would be there for rather than doing a good job.

    They have you sign a service agreement stating that they will provide the cleaning service, and in the event that you are not happy with the service, you should not re-clean the area, you should wait and they will have the same cleaning crew back within 24 to fix the mistake. That is all well and good but a service agreement states that a service will be provided, and when it blatantly isn't, I feel that the company has not held up their end of the agreement. I also do not think that the same crew should be allowed back to finish a job they should have done right the first time around. In my case, I could not wait around to move into a dirty house with my breathing problems and when I had a truck to return within less than 24 hours, so I re-cleaned the areas myself. I spoke with Denisse and she was completely unwilling to fulfill my request of a partial refund. She quoted her service agreement again and again, and it is unfortunate to find out the hard way why that agreement exists.

    Mess Maid R. from Mess Maid Right NW replied to this review on December 6, 2012:

    Unfortunately this report is not completely accurate and does not properly represent the circumstances. I can only say this about the above report: There are some people in life you come across that no matter what you do, you will not be able to please. The 3 wonderfully competent cleaners that cleaned for this client, were also the same 3 cleaners that happened to clean for the 5 Star review clients below. After this client submitted her unsatisfactory report, We called her and offered her to return just to ensure she experienced the high quality cleaning I know we can offer. The clients response to me was "no" she would not like anyone to come back. We always have and always will strive to go above and beyond for all our clients and this time was no different. Shannon just wanted a refund. We explained that before we could provide her with a refund we needed to follow the stated terms in our Service Agreement, which is to return and re-clean any areas that were not satisfactory. Keep in mind that she never stated over the phone the refund amount, nor in this review. It wasn't until we read a review on yelp that we found out that she wanted a 50% refund ($148.50). Please note that the $297.00 that she paid + the $1.00 Tip per cleaner (which is more insulting than kind) she paid was reimbursed to her by her land lord so the need for a refund was a way for her to get $ back she had already been reimbursed. It may be that this is standard behavior in in LA but in Portland where small business are supported highly by the local community is not.

    -Mess Maid Right NW

  • 5/5 stars November 19, 2012

    They provided a quick response, quick turn around time on an available cleaning crew and quality cleaning. Great crews and office management. Thank you Mess Maids!

  • 1/5 stars August 13, 2012

    Really bad management!!

    Mess Maid R. from Mess Maid Right NW replied to this review on August 13, 2012:

    Jim,

    Thank you for your feedback! Both positive and negative feedback is appreciated and taken seriously at Mess Maid Right NW. We have no record of servicing you. We apologize if our services did not meet your standard or if our management staff has failed you in any way. We will work on getting better! We hope you have a great day! Thank you for your feedback!

  • 5/5 stars August 19, 2010

    I contacted this company online, booked on line and had a very good experience. My kitchen counters are cleaner than when I moved in. Everything is just wonderful. I asked for and received a really good, deep cleaning. These ladies are not afraid to scrub! I had some special circumstances & needs. Denisse and her assistant did exactly as I asked, did it well and even found a missing earring! I highly recommend this company. Denisse is a savvy young business person. I really like their sense of honesty and ability to relate to the people they service.

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News feed

  • Dear Denisse,

    Oh my goodness, thank you so much for this wonderful service. I cannot tell you how much I appreciate this. Your crew came yesterday, Edgar, and I'm sorry I don't remember the other two names, but they were so gracious and wonderful and it felt so good to have a clean house with nice littel touches left in the bathroom with the nicely folded towels, when they left. I have not been able to clean myself since I started going through Chemotherapy and also have lymphedema so I need to have my leg elevated.

    Thank you very very much.

    Most sincerely,

    JKP (Shortened for Privacy Reasons)
    Dec 12, 2012 at 10:47 am

  • This Just in from 1 of our new Bi-Weekly Clients: I just wanted to say how impressed I was with the team that came to our home on Thursday! They did an amazing job and I am thrilled that I found your company! - Summer W. - SE Portland, OR
    Nov 17, 2012 at 10:21 pm

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    Nov 06, 2012 at 3:58 pm

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. Weekly Residential Cleaning
Bi-Weekly Residential Cleaning
Move-Out Residential Cleaning
Window Cleaning (Residential & Commercial)

Q. What do you like most about your job?

A. We like having our clients come home to a sparkling clean house after the hassle and bustle of a long day at work. We pride ourselves in delivering premium quality services so that our customers enjoy life with out having to do chores.

We do the cleaning you do the living!

Q. What questions do customers most commonly ask you? What's your answer?

A. Is the work of your house cleaning service guaranteed?

Mess Maid Right NW Super Guarantees all of their work. If you're unhappy with any area we've cleaned, just call within 24-48 hours and we'll come back and reclean it free of charge. If you're still not happy with our corrections and you have registered your work via the Portland Yellow Pages, they will fix it at no extra charge, up to $500.00. We go above and beyond to make sure you're 100% satisfied.

Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?

A. Green Cleaning.

Many Cleaning companies are switching from the traditional harsh chemical cleaners to earth friendly cleaning solutions. All which, are non-toxic, made from pure, plant-based ingredients and essential oils, entirely formaldehyde free, free of all non-ionic ingredients, and most importantly, all having a pH in the neutral range.

Green Cleaning is slowly becoming the new face of the cleaning business.

Q. Write your own question and answer it.

A. Do you give away any free services?

Yes! We service women under going cancer treatment for free! We are supporting partners of Cleaning For A Reason and will clean homes for Women Cancer Patients up to 4 months (1x a Month) free of charge.

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