Red Nova Technologies

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Computer issue

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Desktop or laptop

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Introduction: Customer service and going the extra mile is my number one job. This is noticeable in the little details. For example: when I return a machine after repair or work, my customers receive the computer clean and fingerprint free. This is but one example of little things that are important to make the overall experience great for the customer. Actually accomplishing tasks and fixing problems is simple for anyone who has technical training, people skills and actually caring about the customer is not.

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FAQs

What education and/or training do you have that relates to your work?
Continuing education often times is the largest part of my day. Just staying on top of the field is almost a full time job even without any customer jobs to do.
What advice would you give a customer looking to hire a provider in your area of work?
The lowest service charge can mislead a customer. Experience can save you more money than the difference in price the service provider charges. With experience a service provider can fix problems before they cause data loss, fix them more quickly, and avoid charges and hardware replacements that may not be necessary.