Q. Describe the most common types of jobs you do for your clients.
A. I work with both website clients, and computer support. With both of these, I end up doing a lot of remote support over the internet. So if your computer can get on the internet, I can help you remotely.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Make sure you are not paying too much for your services! We make sure to help you get the most for your money by providing you with the best options. Low cost of ownership is easy if you talk to the right people.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. How to get the best stuff, for the best prices. I can't tell you how many people have come to us and told us how much more they paid for other service providers & products. They were delighted that they could do better with us. Often, the service we provide is touted as the best they ever got. We're here for you!
Q. What questions should a consumer ask to hire the right service professional?
A. Ask them the most important questions to them, and see if they get "spin" from their provider, or if they get a clear concise answer. If it feels like they are trying to get something past you by using lots of technical jargon, and making you feel like you aren't qualified to know what it is you need or want, then beware.
Q. Why does your work stand out from others who do what you do?
A. I have 32 years of experience. I am to please, and I am good at it. I listen to my client, ask questions if I don't understand, and get the work done to their satisfaction. Try getting that kind of service at a big corporation with untrained "technicians" or from a free website service. Come to me last. I'll get it right for you. Come to me first, and avoid the hassle.
Q. What do you like most about your job?
A. I love it when a person I have helped is happy with what they got. Whether it's a computer that was dead, and now works again, or a new website owner who is running their site on their own, or a new computer I put together for them... It never gets old to see a satisfied smile! I work FOR my client's so they can get back to doing what's most important to them...
Q. What do you wish customers knew about you or your profession?
A. I can help you with most problems or questions over the internet, and no visit required.
Q. How did you decide to get in your line of work?
A. I have always been an enthusiast for computers, and the internet. I found I was very good with computers, and with software, and later, website ideas, and implementation.
Q. Tell us about a recent job you did that you are particularly proud of.
A. I built an eCommerce site for a client and he made money almost immediately selling his product online from his new website. He more than doubled his monthly income!
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. Constantly. Read up on new tech that I use all the time! I use free resources that are available, and I share some of these with my clients too.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. Responsive Web Design is a biggie that effects my business directly as I build sites so that any internet device can see them, but the other big change that's coming on a consumer level is the blurring of the lines between computers, the internet, and TV. This is going to be a very big change in the industry over the next few years.
On top of that, hand gestures to control computers is going to get a lot of attention too. As much of a change as a mouse was decades ago.
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. I built a site for a client for $300 that took 1 day to build and go live for his business. Not a big site, but we can expand on it as he needs or wants to.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. I don't have a complicated pricing structure. I have a few items that I do for a flat fee, plus any additional costs (I always explain any costs and approve them with my clients), and I charge a reasonable hourly rate other than those products.
Q. What is your greatest strength?
A. I provide great support, both in person and on remote services. If you have a problem, I can help you with it. Contact me and see... Not happy? I won't charge you.