Repair Services

Mentzer Repair Services

Ephrata, PA

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About Mentzer Repair Services

hired 10 times on Thumbtack

Mon: 12:00pm-8:00pm
Wed: 10:00am-5:00pm
Fri: 12:00pm-8:00pm
Sat: 10:00am-3:00pm

Mentzer Repairs takes pride in providing excellent customer service, and on all of our offerings, we take the utmost care in each repair we embark upon. We treat each customer the same -- with patience and friendliness, and we aim to get your needs taken care of!

This business was started as a side project when the owner was working full-time in the IT industry. It grew into something far more than just a basement project, and the Mentzer Repairs retail storefront was born in October of 2001. Since then, it has grown leaps and bounds to become a full-scale electronics repair shop, a computer service, sales, and repair shop, and a small business IT consulting firm.

Our focus is on the customer experience, so people don't feel like when they need help they are 'bothering' us. We want your experience with these devices to be smooth and to be positive, so you can use technology to your advantage instead of feeling bogged down by it.

We service the following:

- All Apple computer products (iMac, Iphone, PowerBook, MacBook/Pro, etc.)
- Computer services: Laptop/desktop repair, power jack repair, and virus removal
- Lenovo and Dell authorized reseller and warranty repair center
- On-site computer training and support
- Data recovery and transfer
- Managed IT services and support
- Wireless/wired network engineering projects
- GPS unit repair/troubleshooting
- Cellphones/smartphones
- Video game systems (Microsoft Xbox 360, Sony Playstation 2 and 3, Nintendo Wii, Nintendo DSi/DS/DS Lite, Sony PSP, and Atari Lynx)
- We also fix many other things, so if it's not listed, just give us a call or email!

All our repairs are flat* rate, which means you only pay for the labor plus the actual parts.

- Computer tuneup/virus removal -- $70
- Computer OS reinstall -- $100
- Hard drive data recovery -- $70
- Data migration -- $40 or free with a qualifying purchase
- Computer component installation -- $10.00
- Apple iPhone glass repair -- $80.00
- HTC/Samsung/Motorola Android phone repairs -- $60.00
- Xbox 360 RROD repairs -- $70
- Xbox 360 no video repairs -- $70
- Xbox 360 disc read errors -- $70
- Xbox 360 E73/E74 errors -- $70
- Nintendo DS repairs -- $40
- Playstation 3 repairs -- $60

*This is an estimate, and does not mean the price won't be higher. These rates are meant to give you an idea of what prices could be.

We are a locally owned and operated company, and intend to keep business in the local ecosystem. We support E-Waste recycling initiates, and we are a member of the Ephrata area's Chamber of Commerce. Thanks to our valued customers, we are continuously growing, and we appreciate the business from everyone!

Address: 10 N. State St. (on the way to Green Dragon, right in the square of Downtown Ephrata), Ephrata, PA 17522. Free parking is around the back (it is marked with our sign), or other local lots that are nearby.

Shop hours: See our website.

Location

10 N. State St.
Ephrata, PA 17522

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Reviews

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  • 5/5 stars August 24, 2014

    Tim was amazing to work with and completely understanding with my situation. He offered really good work for a very reasonable price. I would absolutely recommend him to anyone in need of his services.

  • 5/5 stars August 9, 2014

    PS3 wouldn't play or load discs. Staff replaced laser in under an hour. Total cost was $106 with a year warranty. Extremely happy I don't have to wait for the system to come back from the factory. Awesome service.

  • 5/5 stars July 29, 2014

    Prompt. Greeted like a customer they wanted to earn and keep.
    Impressed by the Thumbtack experience as well.

  • 5/5 stars June 30, 2014

    Excellent. They were able to repair my laptop and reference me to someone to get my hard drive data. They were very informative as they worked on my laptop and timely.

  • 5/5 stars June 18, 2014

    Tim and his staff have either fixed every computer/X-box/smartphone problem I've brought their way, at a reasonable rate, or have (on only one occasion) told me honestly that it wasn't worth fixing; i could get another one for less money. They are always courteous, honest and informative. So glad I found them in the Ephrata area!

  • 5/5 stars June 2, 2014

    I had a cheap USB flash drive that I couldn't power up. The IT guy at my work told me he couldn't fix it and this one is not repairable. I had some important school work and pictures, which I hadnít back-up somewhere else. After calling a couple of computer repair stores with no luck, I decided to post my request on Thumbtack. Mentzer Repair Service was the only one responding. I send him the flash drive and got a call the same day he received my drive. I was so happy when he told me he could fix it. The next day he told me that he made a CD with all the information and even fixed the flash drive. Iím very satisfied with the service I received. Not only was he very friendly, but also could he fix something that nobody else I asked could. Thank you very much! I would recommend this company any time!

  • 5/5 stars November 4, 2013

    Tim did a fabulous job! He knows about Apple computers and he was so helpful. He diagnosed the problem, corrected it, got the computer working and even cleaned out "stuff"! He was so friendly and knowledgable and encouraging to us. I will definitely call him again if the need arises.

  • 5/5 stars September 21, 2013

    I took my Compaq laptop in because, upon starting, the computer would cycle on and off as it tried to start up. When I first reached out to them, they suggested it might be the hard drive or the RAM. I had tried these repairs; therefore, I took the computer in to have them look at it. I took it in on a Saturday afternoon, and they had a call back to me Monday morning. They were able to determine that it was a problem with the motherboard. I was told the repairs could be done but that, with the price of computers today, repairing might not be the best option and my money might be spent better elsewhere. Tim, the owner, gave me some suggestions for computer brands to try.

    Overall, Tim was fantastic to work with and is just a real nice guy. I will recommend him to family and friends. He is knowledgeable, informative, friendly, honest, and timely. You can't go wrong taking your computer troubles to him. I am thankful for the time he spent talking with me about my computer, educating me as to what was wrong, and giving me suggestions for replacing it.

  • 5/5 stars August 22, 2013

    Knocked my iPhone4s off the bed, cracked the screen badly, shards peeling off. I searched the Internet for a repair option. I found this shop in Ephrata and they were awesome. Gave me an appointment the same day, fixed the screen in under an hour for the price they quoted (less than the mail away places and much less than swapping for a refurbished phone). They even gave me a deal on replacing the battery while they had the phone open.
    In short, smart, reasonable, helpful service. So nice in these days of built-in obsolescence to find skilled people who care enough to fix things and fix them well.
    I'll be a return customer when my next gadget breaks. i highly recommend their work.

  • 1/5 stars February 28, 2013

    Something has happened to this business since the other reviews were left. It is just awful. The owner is a scam artist. Promises the world delivers on nothing. As I picked up my laptop months after dropping it off I ran into another customer with similar problems. So fed up he was taking his stuff to a different company. If only these other reviews were here before I lost so much time and money.

    Save yourself while you can and find a different company to help you out

    Tim M. from Mentzer Repair Services replied to this review on May 30, 2013:

    If you are so honest, and you thing I am that bad of a person, why don't you come to my shop and talk to us in person instead of hiding behind a computer like a coward?

    Thanks!

    Tim Mentzer
    Owner

  • 1/5 stars February 6, 2013

    Brought in an electronic device three weeks ago and it's still not done despite several promises otherwise. Now, they are not returning calls and when I do manage to get someone live, no one will commit to when it will be done. All I get are excuses, including that the are too busy. Terrible customer service and a terrible experience. I just hope I get my device back at this point. I will never use them again.

    Tim M. from Mentzer Repair Services replied to this review on May 30, 2013:

    If you are so honest, and you think I am that bad of a person, why don't you come to my shop and talk to us in person instead of hiding behind a computer like a coward?

    Thanks!

    Tim Mentzer
    Owner

  • 5/5 stars January 16, 2013

    I was able to make an appointment on their website for a time over my lunch hour. They repaired the item, to my surprise, while I went for lunch. They were able to test our game system and make the repairs necessary. It's great to have a local company that can repair game systems.

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. We handle computer sales & service (laptops, desktops, pda's, smartphones, Iphones, Android, etc.).

We also offer Video Game Console Repair services, Ipod/MP3 Player/GPS Repairs.

Our estimates are free, and we offer fast friendly service with a smile!

Sincerely,

Tim Mentzer
Owner

Q. Describe three recent jobs you've completed.

A. Apple Ipad 2 Broken Screen (Glass Replacement)
Motorola Atrix Broken Screen (Glass Replacement)
Laptop LCD Screen Repair
Laptop/Desktop Computer Tuneup/Virus Removal
Computer Operating System Reinstallation

Q. What advice do you have for a customer looking to hire a provider like you?

A. We are friendly, knowledgeable, and not a big box retailer. We offer service like it was back in the 1950s!

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