FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do have a minimum charge that changes from every so often depending on rising costs of doing business. Prices vary depending on the amount of work that needs to be done. Our pricing system is based on a room by room charge not by an hourly rate.
- What is your typical process for working with a new customer?
We either receive a phone call from our potential client or they visited our website and completed a simple quote form. We discuss what the client requires over the phone and give a phone quote. Next, we schedule a time to tour their home or office. This helps us to give a firm price and discuss any problems or concerns the client has. There isn't any obligation at this time. If the prospect wants to move forward we set up the first appointment for the initial cleaning. After the cleaning is complete, we contact the client to ensure everything went as expected for them and that they're satisfied with our results. We maintain an open dialogue with our clients to ensure they're satisfied with our service.
- What education and/or training do you have that relates to your work?
I am always attending seminars, most recently a carpet cleaning seminar. I attend trade shows to discover what is new, what will work best, what is best for our clients. I have several business consultants that have been in the cleaning industry for many years. These consultants have taught me and continue to teach me new systems and procedures that allow us to bring added benefit to our loyal clients. For commercial clients, we use a 4 point quality control system that will aid us in ensuring we continue to provide top quality services.