FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do NOT have additional fees for same-day, evening, or Saturday appointments.
- What is your typical process for working with a new customer?
The typical process begins with a phone call. During the initial assessment we determine if the customer has an appliance that makes a good candidate for repair. If so, we then gather their basic contact information, inform them of our policies & procedures, and schedule a time to diagnose their appliance. Before arriving to a customer's home, we give them notification that our technician is on their way. Once the technician has arrived he/she will diagnose the appliance and inform the customer of the cost of repair. Repair then begins. Lastly, we follow up with the customer to ensure everything was repaired to their satisfaction.
- What education and/or training do you have that relates to your work?
All of our technicians have been thoroughly trained and vetted. Furthermore, they have access to extensive continued learning resources as well as state-of-the-art technology to give them the leg up in getting our customer's appliances up and running fast.