Q. Describe the most common types of jobs you do for your clients.
A. Intense Labor- I was raised in the country where hard work was just a way of life. The skills that I learned I instill into my company and our employees. Our culture creates customer loyalty.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Check them out, Check them out, Check them out!
Insurance- Ask for proof and what coverage consits of
Protection Plan- Value on your furniture
Refrences- Everyone says they have them, Call your Mover out and ask them to prove it!
License- SC state law requires you be licensed
Certs- What organizations is your Mover part of.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. How important it is to ask questions about your Move before it takes place and not after. Too make sure your Mover has Refrences that relate to your type of Move. If its an Office Move ask for prior Office move refrences.
Q. What important information should buyers have thought through before seeking you out?
A. How many bedroooms?
How many floors?
How many boxes?
Any outdoor furniture?
Q. Why does your work stand out from others who do what you do?
A. After hearing all the complaints about moving companies. I knew there was a way to provide a great service at an affordable price. I enjoy Moving and enjoy working hands on every day with my Highly Trained Crews. Many companies out there advertise Insurance and References, We actually have them and can prove it.
Q. What do you like most about your job?
A. Being able to offer a Great Service at an affordable cost. Moving can be stressful and overwhelming. it feels good to put Folks at ease with our service.
Q. What questions do customers most commonly ask you? What's your answer?
A. Insurance- Cargo, GL, Property, Bond
Refrences - Over 100 posted on our website from people in your cummunity you know
Crew- The best in the Business
Q. Do you have a favorite story from your work?
A. Customer Life Advice- Best so far- "Son the only reason why my husband I are still married is because we never wanted to get divorced at the same time"
Q. What do you wish customers knew about you or your profession?
A. How important it is to hire Movers who Care. If you work hard for your belongings it makes sense to hire a Company that understands and can guide you through the process of protecting your belongings so they can last a lifetime.
Q. How did you decide to get in your line of work?
A. When I was 15 I helped my best friend load his mother's U-Haul when she was moving to New Hampshire. It was a great workout and I enjoyed the challenge of the tetris like skills it took to load the truck correctly. Then she gave us $40 dollars each and that made it even more rewarding.
Q. Tell us about a recent job you did that you are particularly proud of.
A. Helping a gentleman that was on a fixed income. He sent me a letter in the mail (yes snail mail-LOL) thanking myself and my crew for making his Moving Experience not only the Most cost efficent move he had ever experienced , but he also stated he had always felt overwhelmed on move day until he used us. It is rewarding when someone takes the time to remind you what makes you love what you do.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. We are a member of the AMLPA. We go through the FPP training program. I am very active in communications with other small moving companies on the east coast where we regularly share tips and trade secrets to help us all improve.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. Straps (yes like the ones you see on tv). Straps are great because not only can you pick up very heavy pieces with them. Unlike a dolly the piece is picked off the floor so you don't have to worry about the marks that dollies can leave on flooring.
Q. Describe your most recent project, what it involved, how much it cost, and how long it took.
A. We moved the oldest home in Charleston SC. It had been converted into a libary and we have helped the homeowner with several staging projects and other smaller moves over the years. On his big day we moved over 5000 books and shelves along with many old and antique pieces. We also have done some interesting moves for U.S. Border Patrol at their training facility in Charleston
Q. If you have a complicated pricing system for your service, please give all the details here.
A. We have a very basic pricing system with 4 different options that fit the family or individual moving budgets. Visit on the rates section of our website on www.sureloadmoving.com. We have the lowest rates registered with the state for Local Movers.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. That how you treat your Customers will make or break your business. Even in the case when you have the most unreasonable customer , you must always remember there is always a middle ground. Word of mouth can be as good or as bad as you make it. A true Business Man not only understands this , but believes this and lives by this.
Q. Write your own question and answer it.
A. What do you love about your job?
We are a part of helping our clients realize their dreams. Whether, it's the family moving into to their first home or that person who's relocating for their dream career. We share their sense of accomplishment by accomplishing our goal of getting them moved. Every day brings something new and challenging.