No-Fix-No-Pay Computer Services

eStop

Irmo, SC

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About eStop

Mon-Fri: 10:00am-7:00pm
Sat: 10:00am-5:00pm

eStop is family owned.

I have been involved in the computer industry, one way or another, for over 15 years. I founded Xeran Corp. in 1996, which was located in Downtown Columbia, SC. We had a small data center until I sold the company in 2003 to Endurance International Group.

Since that time, I have focused on the end-user computer experience (anti-virus, malware, spam, hardware, etc.) and being a managed service provider such as web development, hosted email, etc.

All my services come with an iron-clad guarantee. If I don't fix, you don't pay.

When you hire me to do a job, you are putting your money directly into my family and the local community. I work very hard to support us, offering my technical expertise here, online.

My services will generally cost you about 1/3 of what other geeks might charge.

Thank you for supporting my family.

Location

10401 Broad River Rd
Irmo, SC 29063

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Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. About 60% of our business is virus, spyware, etc. removal and protection against this. The remainder is a fairly balanced range of repairs on computers, smartphones, tablets, portable audio and game consoles.

Q. What advice do you have for a customer looking to hire a provider like you?

A. Ask these questions:
- Do you do this professionally or as a hobby/extra cash?
everybody has a neighbor or relative these days who fancies themselves a guru)
- Do you have references that I can contact?
Get at least three and make sure they sound like an adult and not a "poser" that will tell you whatever their friend has asked them to.
- Do you leave any installed software on my computer? If so, what are they and are they payed, trial or free programs? If paid, will you verify its authenticity? If trial, what is the cost to continue its use?
This is very important because pirated software will land you in jail (ignorance is not a defense) and free software is worth exactly what you pay for it, nothing. A good "anti-x" program has hundreds of people working 24/7 to maintain the "definitions" and will push updates to their customers several times each day to keep their software up to date to defend your computer. That's very expensive and thus cost money.
- Do you plan to reinstall my operating system (ie. Windows)?
The easiest and fastest way to make a customer's computer run properly and rid of infestation is to put a new install of their operating system on it and hand it over. The problem with that is now you have to completely recreate your computer environment not to mention you would lose all your files. This should be done as a last resort only and to give you an idea of a last resort, I've done this about 5 times in the last 3-400 repairs.
- Warranty on your services? For reference, ours is 90 days on any service.

Q. Why does your work stand out from others who do what you do?

A. GURANTEE! It's as simple as that. We've been around here for over ten years and we ALWAYS guarantee every service we provide, 100%.

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