No-Fix-No-Pay Computer Services

TM

West Columbia, SC

17 years in service

1 employee

Thumbtack Highlighted service

Gold member

Let us do the work

  1. 1

    Answer a few questions about your needs.

  2. 2

    Get competing quotes from pros within 24 hours.

  3. 3

    Compare and hire at a price right for you.

Request Free Quotes

“23 Years bringing your hi-tech world back to life.”

Bio

I've spent the last 23 years in IT. From a small startup out of my closet (literally had a desk inside a closet) that went to million dollar growth to retail computer stores to in-home service, I've done about all you can in this arena.

About TM

Mon-Fri: 10:00am-7:00pm
Sat: 10:00am-5:00pm

In recent years I have focused on the end-user computer experience (anti-virus, malware, spam, hardware, etc.) and being a managed service provider such as web development, hosted email, etc.

Anti-Virus, Malware, Ransomware, Tune-up, Hardware repair/upgrade, Graphics, Web, Mail, Database, POS, etc.

All my services come with an iron-clad guarantee. If I don't fix, you don't pay.

When you hire me to do a job, you are putting your money directly into my family and the local community. I work very hard to support us, offering my technical expertise here, online.

My services will generally cost you about 1/3 of what other geeks might charge.

Thank you for supporting my family.

Location

2243 Leaphart Rd.
West Columbia, SC 29169

  • Background check
  • DOJ Smart Search verified
  • Social security verified
  • Name verified
  • Address verified
  • Thumbtack reviewed
  • Website verified

Reviews

Back to Top
  • 5/5 stars October 8, 2014

    Excellent communication. Thomas gave our company the web presence exactly as described. First rate!

  • 5/5 stars October 4, 2014

    Thomas has always been my computer fix it man!!

Question and answer

Q. Describe the most common types of jobs you do for your clients.

A. About 60% of our business is virus, spyware, etc. removal and protection against this. The remainder is a fairly balanced range of repairs on computers, smartphones, tablets, portable audio and game consoles.

Q. What advice do you have for a customer looking to hire a provider like you?

A. Ask these questions:
- Do you do this professionally or as a hobby/extra cash?
Everybody has a neighbor or relative these days who fancies themselves a guru
- Do you have references that I can contact?
Get at least three and make sure they sound like an adult and not a "poser" that will tell you whatever their friend has asked them to.
- Do you leave any installed software on my computer? If so, what are they and are they paid, trial or free programs? If paid, will you verify its authenticity? If trial, what is the cost to continue its use?
This is very important because pirated software will land you in jail (ignorance is not a defense) and free software is worth exactly what you pay for it, nothing. A good "anti-x" program has hundreds of people working 24/7 to maintain the "definitions" and will push updates to their customers several times each day to keep their software up to date to defend your computer. That's very expensive and thus costs money.
- Do you plan to reinstall my operating system (ie. Windows)?
The easiest and fastest way to make a customer's computer run properly and rid of infestation is to put a new install of their operating system on it and hand it over. The problem with that is now you have to completely recreate your computer environment not to mention you would lose all your files. This should be done as a last resort only and to give you an idea of a last resort, I've done this about 5 times in the last 1,000 or so repairs.
- Warranty on your services? For reference, ours is 90 days on any service.

Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A. If your tech is using or suggesting free software, run from them.

Q. Why does your work stand out from others who do what you do?

A. GURANTEE! It's as simple as that. We've been around here for over ten years and we ALWAYS guarantee every service we provide, 100%.

Q. What do you like most about your job?

A. Completion of a job-well-done. This is especially gratifying in the case where the customer was going to pay far more for less somewhere else or if they had been told it couldn't be done.

Q. What questions do customers most commonly ask you? What's your answer?

A. How did you learn all this? This is by far the most asked question I get. I'm a genius is the simple answer but Apple has thoroughly muddied that water with its far stretching "Apple Genius" as the title of its store clerks. Really I just had an aptitude from an early age and in the early 80s had an uncle who encouraged me to spend time learning computer skills.

Q. What do you wish customers knew about you or your profession?

A. That it is a profession and not a "gig". I liken the modern day computer tech to the old TV repairman. There's always someone around who knows a little more than the average person but they usually do more harm than good. Stick to a qualified tech and thank your friend, neighbor or family member for the offer but decline.

Get started »
Let us introduce you to pros.