FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
First and foremost, I operate no-fix no-pay services. There are no exceptions to this policy. I run a full diagnostic at no charge and provide full details and all costs prior to beginning any billed services. I do not offer the cheapest service available. I have far too much experience and provide far too great a service to do that. I charge a flat rate by the job and no matter how many jobs are being performed during a single visit, the sum total of all will never exceed $99 for labor. For example, if your diagnostic reveals the need for a $29 service and you agree, that's what you'll be billed. However, let's say you need multiple services that total $200. All fees over $99 are discounted to $0.
- What is your typical process for working with a new customer?
Regardless of and suspicions or previous diagnostics I always run my own diagnostics free of charge to come to my own conclusions. Often times this results in a different resolution that can reduce the expected fee. Furthermore, the absolute maximum labor cost for any and all services during a single visit is $99. This means that even if we had to rebuild your entire computer you wouldn't pay more than $99.
- What types of customers have you worked with?
About 60% of our business is virus, spyware, etc. removal and protection against this. The remainder is a fairly balanced range of repairs on computers, smartphones and tablets.