Q. Describe the most common types of jobs you do for your clients.
A. Break fix computer repair. Managed network services. Service contracts. In home network setup. Virus/malware removal.
Q. What do you like most about your job?
A. I enjoy the ever changing technology involved in my profession. With product cycles of about 6 months technologies are always changing and getting better. This also makes it challenging to keep up with everything. If you don't keep up you will get left behind.
Q. What questions do customers most commonly ask you? What's your answer?
A. What is a virus?
A computer virus is a computer program that can spread across computers and networks by making copies of itself, usually without the user's knowledge. Viruses can have harmful side-effects. These can range from displaying irritating messages to deleting all the files on your computer.
What is Spyware?
Spyware is the most common type of infection, but also the least worrysome. Spyware encompasses everything from a cookie that reports too much information, to a add-on to Internet Explorer which will redirect your Google searches. Spyware tends to be extremely subtle and most computers will have some form of spyware on them even with the most up-to-date anti-virus software. This is because the line between legitimate data mining and illegitimate data mining is rather thin. A simple way to get rid of spyware is the use of a freeware program such as Malware Bytes, or Super Antispyware. You can find a Malware Bytes installer here . Install the program, then make sure to update. Using old virus definitions is almost as bad as not using the anti-malware program at all. Finally remember that Malware bytes will not run on its own (unlike ESET), so run it about once a week to keep yourself clean.
What is Malware? Short for malicious software, malware is as old as software itself, and programmers have been authoring it for as long as they have been authoring legitimate software. There are many reasons why a programmer might create malware. These reasons vary from simple pranks and experiments to serious organized Internet crime. Malware exists in many forms, most of which you’ve probably already heard of. The most common types of malware are viruses, trojans, worms, spyware and zombies
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. You need to be able to fix computers. You need to know hardware inside and out. You need to know what symptoms different hardware problems produce. You need to know software and what are the sings of software issues. You need to have tremendous trouble shooting abilities (this is the single most important skill to being a PC technician). You basically need to know a computer inside & out in both hardware and software.
This is what being a computer technician is all about. Be able to keep the technology of any office up and running. You will not learn this in any one school or program.
My advice is to learn as much as you possibly can and make sure you trouble shooting skills are at the top of your game. Also, make sure that you are a well rounded individual and don't keep all of your skills in one basket.