Q. Describe the most common types of jobs you do for your clients.
A. I do a lot of hard drive data recovery. Most people don't realize the importance of backing up their irreplaceable photos, videos, and music files until they lose all of it. Depending on the damage done, I can usually re-construct some or all of the lost files using industry-best software tools and forensic techniques.
I also do a lot of virus removal, system clean-up and optimization, and general hardware troubleshooting.
On the web side of things, I've been working mostly with local musicians to put together the site features they need in an affordable way.
Q. What advice do you have for a customer looking to hire a provider like you?
A. For computer services, find someone trustworthy. A lot of shops have some high school student working in the back room for a low hourly wage, who doesn't have any inhibitions about snooping through your files and making his own copies of anything interesting. I've also heard a lot of stories involving providers who didn't do a thorough job, or who (probably intentionally) broke something else in the process.
Q. Why does your work stand out from others who do what you do?
A. In design and programming, I like to be methodical and strategic, taking the time to plan and properly implement every important detail. I'm continually focused on learning the latest and most effective techniques, so that I can provide solutions which will remain ahead of the curve even in a rapidly evolving industry.
Most of the challenges in web development and design are communication challenges, so using proven project planning and development processes including agile methodologies and high-level startup business strategy have become a normal part of how I do things.
Before getting into web development, I established a long history of computer repair and maintenance work, focusing on providing superior value to customers by bypassing middlemen and evaluating customers' real needs before accepting money for unnecessary work. My specialization in hard drive data recovery emerged after I acquired the basic tools and techniques to recover my own lost data as a teenager. I immediately recognized the gap between typical computer users and un-affordable industrial hard disk re-construction facilities as an untapped market for high-value service. If you've deleted an important file by accident, reformatted the whole drive before realizing there was no backup, or are having some mysterious problem with your machine that points to drive failure, I can help diagnose the problem and in many cases restore your priceless data for less than highly specialized full-service drive facilities.
Q. What do you like most about your job?
A. I love solving interesting problems and helping people take full advantage of today's technology to improve their lives.
Q. What questions do customers most commonly ask you? What's your answer?
A. I get a lot of "I have X antivirus installed, but I think it expired. Do I need to resubscribe to that to get the updated version?"
Currently my best advice is to uninstall any paid antivirus software and replace it with Microsoft Security Essentials, which is completely free and impressively high-quality. It updates itself automatically and almost never requires any user intervention to do its job.