Garage Door & Opener Services

GarageWorks

Nashville, TN

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About GarageWorks

hired 9 times on Thumbtack

We install, repair, and service garage doors and openers. We offer free estimates towards any need you have concerning your garage door.

Location

15455 Ohb
Nashville, TN 37211

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Reviews

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  • 2/5 stars February 24, 2014

    GarageWorks quoted one price, performed a great repair, gave an invoice for another price, then tried to fight me on why there was a difference. My money was refunded, after considerable debate.

    I have uploaded copies of my correspondence with GarageWorks (summarized below) here: http://i.imgur.com/WkOLD7f.png

    4 stars for repair, 0 stars for customer service. I was told that the quote was $75 for a service call. When I inquired whether they could repair 2 doors, there was just a response that they could be out soon. I perhaps incorrectly assumed that a service call would cover whatever service would be done during their time out their plus any parts.

    The repair individual serviced both garage doors, which were no longer adjusted correctly for the weight of the doors.

    When I received the invoice, it stated a charge of $110 for a service call. I asked the individual who sent the invoice (the same person who did the repair, not the same as the individual I communicated with on Thumbtack) why the price discrepancy between my quote and the invoice, I was told that the charge was $55 per door, which had been discounted from normal prices. When I asked about the quote again, I did not get a response rapidly and had to follow up. I then was told he was not aware of the Thumbtack quote and he could ask his partner about the quote. I would have thought my repeated request for detail would have necessitated the two of them talking.

    When I then turned to my Thumbtack contact, I was told he would have to speak to his partner about what work was done. This took time as they could not reach each other. When we spoke on the phone, I was told I should be happy that the price wasn't higher. When I quoted the Thumbtack quote for a "service call" versus the bill that said "service call", I was told that other providers would have been more expensive.

    Again, the service was good, but to say that a service call is $75, then deliver a bill for a service call at a different price, then tell me it was discounted based on per door repair, then tell me I should be happy is poor customer service.

    In the end GarageWorks refunded the $35 difference, but I am not sure I would use them again.

  • 5/5 stars October 23, 2013

    Garage Works was recommende to us by a friend.We were so pleased with replacement of our garage door by this very reliable and friendly company.

    Casey H. from GarageWorks replied to this review on October 28, 2013:

    Thank you very much! Word of mouth is our number one way of advertising. Thank you for the nice review. -Casey

  • 5/5 stars January 30, 2013

    Great company to work with. They installed the two doors exactly when they said they would and at the cost they quoted. Love the new doors and love that I didn't have to do a thing! Highly Recommend!

  • 5/5 stars October 8, 2012

    Fast response. Quality, professional work. Recommended!

  • 5/5 stars August 10, 2012

    did a good job. would use them again

  • 5/5 stars April 2, 2012

    Casey was GREAT... super guy, super work... would highly recommend Casey and GarageWorks to anyone.

  • 5/5 stars March 24, 2011

    We've had great service from Casey and GarageWorks. We had a kind of unusual situation with the configuration of our garage door opener. Instead of installing it hanging from the ceiling as usual, he had to install an opener that was positioned on a wall - a side mount opener. We had a problem with the mechanism after a few months. I was afraid Casey would charge us for coming out to fix it because it had been a couple of months after installation. But he didn't charge us anything for the repairs. He said he'd always make things right and he did. We really appreciate his honesty and work ethic. Thanks!

  • 5/5 stars March 24, 2011

    Great company to do business with! Our garage door opener unexpectantly gave out and we called Garage Works in the morning and they were here on the spot that afternoon to install a new opener. The work was flawless, Mike, the service man was extremely polite, knowlegable and helpful. I would recommend this company to anyone needing their services!

Question and answer

Q. Why does your work stand out from others who do what you do?

A. We are up front and honest about our pricing. We don't charge anything to show up at your door. We offer same day service.

Q. What do you like most about your job?

A. Helping people in need. Getting the best prices I possibly can to make it cheaper for the customer. Working for myself and working directly with the customers.

Q. What questions do customers most commonly ask you? What's your answer?

A. How much is your service call?
We don't charge anything to come out.
Do you give free estimates?
Yes.

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