CompuFirm

Introduction: CompuFirm provides certified IT support and solutions to clients across the globe in Canada, the United States and the UK. We're proud that when our clients meet with an account representative, talk with a telephone agent, communicate via chat or email, or are visited by a service technician, they have confidence that each of our representatives has the knowledge, tools, professionalism and the experience to meet their every need when it comes to field services and help desk solutions for their business. CompuFirm offers complete business-to-business IT solution delivery services. We can provide your company with a complete multilingual help desk (French and English) and desk side solution 24/7/365. Our 24/7 contact centers agents are standing by to provide technical assistance, field dispatch services, and logistics support at a tier 1, 2 and 3 level. Should our state-of-the-art contact center not be able to provide a solution using our secure remote support methods, we can dispatch a technician to your service location anywhere in Canada, the US and the UK! CompuFirm has dispatch coverage in over 1,500 cities in Canada alone and an additional 4,000 locations in the United States. We provide help desk and national field services 24x7x365. Our client base ranges from smaller office networks with 5-10 computers to large multi-site franchises. Providing logistics, help desk and field services, we join companies as a partner, not a vendor. Our managed solutions deliver the right service at the right cost, increasing your ROI. Why CompuFirm for your IT support? CompuFirm is a Managed Service Provider (MSP). An MSP is a company that manages Information Technology (IT) services for other companies. Other computer repair shops that try to sell similar services to companies often fail at providing the needed support that corporations are looking for. These service shops also handle high-volume public traffic, consumer warranty issues and general virus cleanups. With the strict pressure put on warranty claims from the manufacturers, these repair shops simply cannot keep up with this traffic and managing corporations' IT services. CompuFirm does not handle this kind of traffic; however, we still hold warranty certifications with all the major manufacturers such as HP, Dell, Compaq, IBM, and Toshiba. We are able to use these certifications and authorizations to provide our clients with a complete IT solution, from warranty repair to help desk services. CompuFirm works beside our clients every day to help you and your business exceed in today's technology-driven world... where downtime is simply not an option. CompuFirm has a core focus and vision in providing corporations, franchises, professional services, oil and gas, education sector, medical, and retail industry with Managed Information Technology Solutions (MITS), from our full robust multilingual help desk solutions to our nationwide 24/7/365 on-demand desk side program. With our strategic partners, CompuFirm has a service presidency in over 1,500 communities, including providing our clients with a true national technical support experience no matter where your offices are located. CompuFirm team members prides ourselves in providing the most highly qualified team of field engineers to our clients' locations, minimizing the amount of time a call takes to complete.