FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is initially estimated and subject to adjustment once our technician is on-site and assesses the job's scope to ensure accuracy. Additionally, we are proud to offer a 10% discount to military personnel, retired veterans, and first responders.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer involves the following steps: 1. Initial Contact: Customers reach out to us to discuss their removal needs. 2. Photo Submission: We request that customers provide us with photos of the items or materials they need to have removed. This helps us assess the scope of the job accurately. 3. Estimate: Once we receive the photos and review the job's details, we provide the customer with an estimate for the removal service. This estimate is based on the scope of the job and the location. 4. Confirmation: If the customer is satisfied with the estimate, we confirm the appointment and schedule a convenient date and time for the removal. 5. On-Site Assessment: Our technicians visit the customer's location to conduct an on-site assessment, ensuring that the estimate aligns with the actual conditions. 6. Removal: Once the assessment is complete, we proceed with the removal process, ensuring efficient and thorough removal of the specified items or materials. 7. Payment: After the removal is successfully completed to the customer's satisfaction, we invoice the customer for the services rendered. 8. Customer Feedback: We value customer feedback and encourage them to share their thoughts on the quality of our service. This helps us continually improve our processes. Our goal is to provide a seamless and transparent experience for our customers throughout the entire process.
- How did you get started doing this type of work?
We initiated this organization based on three fundamental pillars, driven by our personal experiences with dishonest contractors and other companies. These three pillars encompass price transparency, effective time management, and unwavering honesty.