FAQs
- What types of customers have you worked with?
We mostly do bathroom and kitchen remodels. These types of projects allow us to put our insight into the design and make the final project everything the customer envisioned.
Reflections Remodeling & Renovation
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Introduction: We are a woman-owned and operated general contracting service for Austin and surrounding areas. Our services range from custom painting, tiling and small repairs to complete home remodeling.
Our prices are competitive, and our service is exemplary.
Overview
7 employees
14 years in business
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Featured Projects
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Reviews
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Shannon E.
Nov 21, 2014
We hired them to do a simple second floor master bath remodel. This included replacing a 30 leaking shower with a tiled shower, resurface a tub and counter, remove a large mirror and replace with two smaller ones, remove a half of a wall, and repair and paint the first floor ceiling from the original shower leak. Simple two week job that ended up taking over 14 weeks and three shower rebuilds.
What went well was not much. I credit them for not disappearing and they eventually finished the project to a point where we both said good enough. Other than that, nothing positive to say.
So there were several major issues with this company. First is communication, or the lack there of. First week or two was fine but it quickly went to a point where I had to call to just check on simple status of things that had sat for weeks. In the end, no more phone calls and all contact was by email only.
Second is zero supervision of their contractors. With the first contractor, they stopped by just a couple of times over the weeks he was there. And they defended his work even though it was a complete mess. After that, maybe stopped by twice over the next 12 weeks. Only once did they briefly eyed the work of all the other contractors.
Third is the apparent lack of construction knowledge. One of the responsibilities is for them to ensure their contractors do quality construction. This is hard for them as they dont seem to know what those are. The concept of pan liners and pan tests seemed foreign to them. Inspecting work does not happen. They didn't even bother to stop by and see the aftermath of the second leak.
In the end, they just faded away after the last task I asked them to do was done (pick up the remodeling trash). No final walkthrough, no email, no call. They just silently disappeared. Do yourself a favor, avoid Reflections Remodeling.